Leadership - Strategy & Operations

Who We Are

McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.

Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we’re never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.

What You’ll Do

This is a path to senior leadership, with progress driven by the impact of your work—not a fixed timeline. This is a fully on-site opportunity, and members of management are expected to work with their teams in-person 5 days a week. Applicants may apply to either of the business areas listed below and indicate their preferred area of interest in their application.

1. Customer Service, Fulfillment & Automation
Atlanta - GA, Chicago - IL, Cleveland - OH, Fort Worth - TX, Los Angeles - CA, Princeton - NJ

Drive operational excellence, remove friction for customers, and scale our distribution capabilities. Examples of work you might own include:

• Apply AI to transform how we work – Use large language models to automate tasks, improve customer support, and uncover insights from feedback.
• Remove ordering friction – Identify and eliminate barriers in the order-to-payment process.
• Drive automation in distribution – Design and implement automation to improve speed, accuracy, and scalability.
• Lead cross-functional teams – Collaborate across tech, service, and distribution to deliver lasting improvements.
• Spot and solve operational pain points – Identify recurring issues and address them at the root to improve both customer experience and efficiency.

2. Products & Publishing
Chicago - IL only

Lead initiatives that shape our product offering, strengthen our supplier base, and enhance the way customers discover and understand our products. Examples of work you might own include:

• Own a product line – Make decisions that directly shape what we sell and how we present it, improving customer outcomes and driving growth.
• Accelerate great writing with AI – Build and refine AI-powered tools that help our copywriters create clear, engaging content at scale.
• Strengthen our supplier base – Evaluate and enhance supplier relationships to ensure quality, competitive pricing, and reliable delivery.
• Launch new website features – Partner with tech teams to improve navigation, search, and overall site experience.
• Lead teams that explain complex concepts – Oversee research and creative teams that make industrial concepts easy for customers to understand.

Our leadership opportunity is your gateway to senior leadership positions. Your growth will be fueled by the impact of your work, not rigid timelines or predetermined milestones. Ready to lead and innovate? Your journey starts here.

Who You Are

You’re energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you—building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.

Cash Compensation

• Total cash compensation is generally around $230,000 to $320,000 and includes a profit sharing based on company profitability.
• You will also receive a relocation stipend and signing bonus.

Benefits

Growth & Learning

• Informal and formal mentorship
• Employee resource groups

Health & Wellbeing

• Medical, dental, pharmacy, and vision plans with no monthly premiums
• Inclusive, all-gender benefits

Time Off

• Paid time off for vacation and personal time

Family & Future

• Paid parental leave for all new parents
• Adoption and surrogacy assistance
• First-time home buyer assistance
• Industry leading company-funded retirement accounts

This position is not eligible for work authorization sponsorship by McMaster-Carr. Candidates who currently require, or will require in the future, sponsorship from McMaster‑Carr are not eligible. This includes, for example, individuals whose F‑1 OPT authorization will expire and would require H‑1B sponsorship, as well as candidates requiring TN sponsorship documentation or an H‑1B transfer.

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