Logistics Program Manager - AWS Cloud Logistics

Description

As a Cloud Logistics Program Manager, you will serve as the connective tissue between operations execution and performance measurement across both logistics and warehousing services. You will own the full metrics lifecycle — from establishing goals and targets, to tracking performance, to reporting actuals vs. targets for stakeholders across the network. You will simultaneously drive day-to-day operations execution while identifying and implementing structural efficiency improvements that reduce cost, improve throughput, and elevate service levels.

In addition, you will support the planning, design, implementation, and launch of new warehousing facilities and logistics operations. This includes collaborating with internal customers, third-party logistics providers (3PLs), vendors, and contractors to deliver operationally ready facilities that meet business requirements, capacity needs, and launch timelines. The role requires strong project management capabilities, cross-functional coordination, and the ability to navigate complex dependencies in a fast-paced environment. Travel to warehouse facilities, project sites, and partner locations will be required.


Key job responsibilities
Performance Metrics & Reporting

Design and own the performance metrics framework for transportation and warehousing operations, establishing baseline targets, stretch goals, and tolerance thresholds across key indicators including on-time delivery, warehouse utilization, and carrier performance
Partner with Operations teams and senior leadership to align metrics targets with organizational objectives and network strategy goals.

Build and maintain a unified scorecard spanning both logistics (carrier, lane, mode) and warehousing (throughput, labor, space utilization) dimensions, ensuring end-to-end supply chain visibility.

Reporting & Actuals vs. Targets Tracking

Develop and publish recurring performance reports — daily, weekly, and monthly — tracking actuals against established targets and surfacing variance trends requiring intervention.

Build automated reporting pipelines and dashboards that translate raw operational data into clear, actionable insights for operations managers and senior leadership
Own root cause analysis for metric deviations, documenting findings and driving corrective action plans with accountable stakeholders.

Support QBR and MBR reporting cycles with structured narratives that contextualize performance trends against operational and market conditions.

Operations Execution & Warehouse Launch Management

- Lead day-to-day transportation and warehousing operations execution, ensuring service continuity, compliance with SOPs, and alignment with carrier and LSP commitments.
- Serve as an escalation point for operational issues — carrier failures, capacity shortfalls, warehouse throughput bottlenecks — coordinating rapid resolution across internal teams and 3P providers.
- Support end-to-end warehouse launch activities, including facility planning, design reviews, implementation, operational readiness validation, and go-live execution.
- Collaborate with internal stakeholders and third-party providers to develop warehouse solutions that align with forecasted capacity requirements, operational workflows, and customer service expectations. This includes understanding warehouse layouts, storage and racking configurations, material handling requirements, security infrastructure, networking, and warehouse management systems (WMS).
- Manage third-party logistics providers, vendors, and contractors throughout project implementation, ensuring alignment on scope, deliverables, milestones, and operational requirements.
- Develop and maintain project schedules, identify critical dependencies and risks, and proactively drive mitigation and recovery plans when milestones are at risk. Communicate schedule impacts, escalations, and clear paths to resolution to stakeholders and leadership.
- Coordinate cross-functional readiness activities to ensure new facilities meet operational, technical, security, and customer requirements prior to launch.

Operational Efficiency & Continuous Improvement

Identify inefficiencies across transportation lanes and warehousing operations through data analysis, and develop structured improvement initiatives with measurable outcomes
Build and maintain a continuous improvement pipeline — tracking initiative status, projected savings, and realized impact against plan.

Develop supplier and carrier performance measurement frameworks that drive accountability and continuous improvement

Partner with category, procurement, and systems teams to align operational efficiency initiatives with broader network strategy and cost reduction goals
Stakeholder Alignment & Cross-functional Partnership.

Align with building leadership, regional operations, Finance, and centralized procurement to ensure metrics and efficiency programs reflect both site-level realities and network-wide priorities.

Develop relationships across the operations network to ensure best practices in reporting, tracking, and performance management are shared and implemented consistently.

Partner with internal customers, engineering, security, IT/networking, procurement, and third-party service providers to translate business requirements into executable warehouse designs and implementation plans.

Drive accountability across internal and external stakeholders, ensuring timely decisions, transparent communication, and proactive resolution of project risks and blockers.

A day in the life
You will start your morning reviewing deployment metrics and triaging incoming requests from teams who rely on your tools and reports. By midday, you might be deep in a design review for a new supplier scoring module or pairing with a teammate to debug a data ingestion issue. Afternoons often involve syncing with stakeholders to understand evolving operational needs and translating those into priorities.

Success in this role requires balancing analytical problem-solving with hands-on project execution, anticipating risks, holding partners accountable, and communicating clear paths forward to deliver results.

About the team
Our team sits within Amazon's Internal Supply Chain organization. We work closely with procurement specialists, manufacturing partners, and engineering teams to deliver solutions that improve how Amazon sources components and manages supplier relationships.

We value collaboration, technical curiosity, and a willingness to tackle ambiguous problems. Our work spans warehouse planning, facility launches, logistics operations, and continuous improvement, requiring individuals who can translate complex business requirements into practical solutions and drive execution across multiple stakeholders.

The ideal candidate brings a strong foundation in warehousing and logistics operations, experience managing complex cross-functional projects, and an understanding of the infrastructure, systems, and operational processes required to successfully launch a new warehouse facility.

Basic Qualifications

- Bachelor's degree in Supply Chain, Business, Engineering, or a related field
- 6+ years of supply chain management (e.g. logistics, inventory turn management, forecasting, operations) experience
- 7+ years of program or project management experience, or a Bachelor's degree and 4+ years of working cross functionally across several teams experience
- 6+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
- Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics
- Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.

Preferred Qualifications

- Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Experience in data centers, infrastructure service providers, or related technology companies
- Experience in negotiations with global suppliers with a proven track record in cost reduction
- Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.