Operations Analyst

How you’ll spend your time

• Utilize internal and external software tools to generate documentation, enabling the production teams to produce and pack customer orders. 
• Manage projects to automate internal processes that are still being carried out manually. 
• Build and maintain carrier relationships to secure truckloads on a weekly basis. 
• Manage shipment activities (small parcel, less than truckload, and full truckload), resolving issues to ensure on-time pickups and deliveries.
• Track shipment statuses and report to relevant teams on any potential issues
• Quickly and proactively resolve problems that may arise while a load is in transit
• Communicate with and provide support to teams at each of our production facilities
• Help the customer support team troubleshoot customer issues related to shipping
• Provide timely information to marketing, backend, and customer support teams to communicate with customers when there are issues in our logistic network that would impact customers
• Analyze data to identify opportunities for process improvement and cost savings in supply chain operations. 
• Other duties as assigned.

About you

• Minimum of 4 years of related experience, preferably in logistics, supply chain, or operations management. 
• Proficiency with Microsoft tools and Google Suite tool 
• Intermediate to advanced Excel skills, including pivot tables and data analysis, are preferred. 
• You are a highly organized person with attention to detail.
• You feel comfortable learning new processes, procedures, and operational functions, but know when to ask for support.
• You can pivot and adapt to change quickly.
• When faced with multiple priorities, you remain calm and collected.
• You communicate well, both verbally and in writing.
• You’re interested in startups and excited to work in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.