Intake Coordinator - Cantonese/Mandarin, RN License
$60.10 - $64.90/hr
Junior
Bachelor's
San Leandro, CA, USA
In PersonHome visits are required as needed.
Medical, Clinical & Veterinary
About the job
Requirements
- Experience communicating with older adults and caregivers across diverse backgrounds and commitment to person-centered, culturally responsive care.
- Strong assessment, triage, and care coordination skills.
- Proficiency with electronic health record and customer relationship management documentation systems, together with strong organizational skills.
- Graduation from an accredited School of Nursing.
- An active California registered nurse license in good standing.
- At least 2 years of clinical nursing experience in geriatrics, primary care, home health, skilled nursing facilities, hospital case management, or a similar setting.
- Current basic life support certification, or ability to obtain it within an established timeframe.
- A valid driver's license and ability to travel for home visits as required.
- Ability to speak Cantonese and/or Mandarin.
Responsibilities
- Receive, triage, and track referrals in collaboration with intake and enrollment staff; ensure referral completeness and prioritize referrals based on acuity and program capacity.
- Conduct or coordinate initial clinical screening by phone or in person to confirm appropriateness for the Program of All-Inclusive Care for the Elderly and identify immediate risks or care needs.
- Obtain and review relevant clinical records, including hospital or skilled nursing facility notes, medication lists, problem lists, and recent laboratory or imaging results as applicable, to support eligibility determination and interdisciplinary team review.
- Coordinate scheduling and completion of required pre-enrollment assessments, including nursing, social work, physical therapy, occupational therapy, nutrition, and behavioral health assessments as applicable, and follow up on outstanding items.
- Conduct home visits as needed to assess initial level-of-care needs, functional status, and home safety barriers.
- Complete level-of-care assessments.
- Partner with the outreach team, enrollment registered nurse, interdisciplinary team, and center leaders to deliver a coordinated, participant-centered enrollment experience.
- Partner with eligibility and enrollment staff to support Medi-Cal and Medicare eligibility workflows and provide clinical clarification when needed.
- Prepare clinical summaries for interdisciplinary team intake review and enrollment decisions, including risk flags, functional status, and care needs.
- Ensure required consents, releases of information, and participant or caregiver education are completed and documented.
- Support participant and caregiver understanding of the Program of All-Inclusive Care for the Elderly model of care and enrollment requirements, including services, center-based care, 24/7 coverage, primary care provider assignment, pharmacy, and transportation.
- Maintain accurate, timely, and complete intake documentation in the electronic health record and customer relationship management systems in accordance with internal policy and Centers for Medicare & Medicaid Services and California Department of Health Care Services requirements.
- Track intake timelines and required elements to ensure compliance with program standards, including interdisciplinary team involvement and documentation of enrollment decisions.
- Support audit and site-visit readiness by maintaining organized intake files and evidence of required processes.
- Maintain current knowledge of and adhere to Medicare and Program of All-Inclusive Care for the Elderly prohibited marketing practices and applicable outreach and marketing guidance.
- Own intake pipeline visibility and performance reporting, including referral volume, screening cycle time, cycle time to interdisciplinary team decision, and conversion rate; identify trends and lead improvement actions.
- Facilitate regular intake huddles with the intake team and cross-functional partners to resolve bottlenecks and ensure smooth handoffs.
- Identify and escalate operational risks, including capacity constraints, high-risk referrals, and documentation gaps, to clinical and operations leadership.
- Coordinate the handoff from intake to ongoing care teams upon enrollment, including communication of clinical risks, pending needs, and initial care-plan priorities.
- Ensure initial appointment scheduling for primary care provider visits, nursing follow-up, and therapies is aligned with participant needs and center capacity.
- Coordinate initial medication reconciliation and pharmacy setup with clinic nursing and pharmacy partners.
- Build and maintain relationships with referral sources, including health systems, skilled nursing facilities, community providers, social services, and community-based organizations, to facilitate high-quality referrals and clear expectations.
- Provide clinical education to referral partners about Program of All-Inclusive Care for the Elderly appropriateness criteria and the intake and enrollment workflow.
- Track referral data and partner with Program of All-Inclusive Care for the Elderly leadership to identify trends, bottlenecks, and improvement opportunities.
Desired Qualifications
- Experience with the Program of All-Inclusive Care for the Elderly, managed care, complex care management, or transitions of care.
- Experience working in interdisciplinary teams.
About the company
Asian Health Services provides health, social, and advocacy support for people regardless of income, insurance, language, or culture. It runs primary care clinics and extends care beyond the clinic through community programs, aiming at whole patient health. Its offerings include prenatal wellness classes for expectant moms, IT classes for seniors, and monthly food distribution, all designed to reach people where they are. Unlike providers that focus only on clinical visits, Asian Health Services connects medical care with social and community services to address broader needs. The goal is to improve overall well-being and equity by making health and support services accessible to diverse communities.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Oakland, California
Founded
1974
Get referred to Asian Health Services
See people who can refer or advise you
Simplify's Take
What believers are saying
- The 2026 patient services conference drew nearly 1,000 attendees, signaling strong community demand.
- Oakland City funding awarded AHS $200,000 for youth leadership programming in 2026.
- HRSA-backed dental residency and teaching center deepen recruitment and training pipelines now.
What critics are saying
- Federal Medicaid work requirements from 2027 threaten AHS patients' coverage retention.
- PACE center fundraising still shows 0% of a $15 million goal, delaying opening.
- AHS depends on public grants like $2.3 million county mobile vaccination funding; renewal risk remains.
What makes Asian Health Services unique
- Oakland-based AHS serves 50,000 patients in nine Asian languages, built since 1974.
- AHS runs California's first FQHC-based dental residency, starting July 2026 in San Leandro.
- AHS is building Alameda County's first integrated FQHC-based PACE center, opening 2027.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Health Savings Account/Flexible Spending Account
- Commuter Benefits
- Long-Term Disability Insurance
- Wellness Program