Digital Realty

Global data center REIT with interconnection

Global Client Delivery Strategic Accounts

Program ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

A Bachelor's degree is preferred, ideally in a technical discipline such as Engineering, Telecommunications, Computer Science, or a related field.
At least 10 years of experience in operations, data centre construction, telecommunications, engineering, or a related industry.
Deep data centre industry knowledge and experience, with strong verbal, analytical, presentation, and written communication skills.
Expert ability to read and interpret construction plans, one-line drawings, and construction specifications.
Working knowledge of construction accounting principles and practices.
Expert knowledge of client contracts and vendor agreements, including MSAs, AIA agreements, service orders, and related commercial documentation.
Advanced analytical and quantitative skills.
High attention to detail and strong communication, interpersonal, and oral and written presentation skills.
Ability to work proactively, flexibly, meet deadlines, and operate with limited direction.
Ability to work effectively in a fast-paced, mission-critical facilities environment.
Proficiency in Microsoft Word, Access, Excel, Visio, and Project.
Willingness and ability to travel up to 40% to support regional and global portfolio requirements.
Strong knowledge of Digital Realty products, services, value propositions, and mission-critical infrastructure components.
Ability to analyse and resolve complex problems involving multiple options and limited information.
Strong negotiation, conflict resolution, influencing, and leadership skills.
Ability to communicate effectively with stakeholders at all levels, listen actively, speak clearly and concisely, and produce accurate, timely reports.
Ability to build alignment across teams and influence outcomes in support of client success, even without direct authority.
Ability to influence decision-making, align stakeholders behind agreed decisions, and make sound decisions quickly under pressure.
Ability to act independently and exercise sound judgment with minimal supervision.
Integrity and ability to maintain confidentiality, particularly when overseeing sensitive matters or complaints.
Strong organizational skills to ensure internal departments contribute to a timely, high-quality client experience.
Ability to deliver effective presentations and respond confidently to questions from internal and external stakeholders.

Responsibilities

Serve as the primary point of contact for one or more global strategic accounts, providing a consolidated global view of project activities across regional and global portfolios, including hyperscale, colocation, and edge node deployments.
Partner with Sales, Solution Engineering, PMG, and other internal stakeholders to support negotiation of contract and service order terms.
Ensure project delivery aligns with contractual and statement of work requirements.
Partner with D&C and Implementation Services to validate project scope of work and costs before client presentation, secure client approval, and support mobilization of relevant teams.
Lead internal kickoff coordination to align stakeholders on scope, deliverables, timelines, risks, and responsibilities.
Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigation plans are understood and communicated clearly to clients.
Coordinate completion, escalation, aggregation, and quality review of project updates to ensure they are client-ready.
Collaborate with CSMs to support development and maintenance of client playbooks for Digital Realty's most strategically important clients.
Partner with DE&C and Implementation Services to deliver seamless client handovers, including completion of verification documentation, uploads, and signoff.
Own client commissioning reporting for pre-commissioning and post-commissioning projects.
Participate in client installation and operational milestone reviews, including oversight of delivery progress and baseline schedule management.
Own reporting on project punch-list execution and closure.
Manage assigned strategic client accounts for all Day 1 and Day 2 project work within the region and/or globally.
Participate in the Global Client Operations community to promote alignment, best-practice sharing, and consistent delivery standards.
Engage with the Operations Management Team and contribute beyond direct areas of responsibility to support broader organizational objectives.
Partner with internal functional teams, including D&C, Implementation Services, Sales, Solution Engineering, Operations, and PMG, while maintaining effective external engagement with clients and strategic integrators.
Collaborate with internal teams to support smooth execution of firmwide and team objectives.
Address and resolve relevant client escalations to support high client satisfaction.
Monitor internal and external client satisfaction and demonstrate continuous improvement in client experience.

Bachelor’s degree preferred, ideally in a technical discipline such as Engineering, Telecommunications, Computer Science, or a related field.
Minimum of 10 years of experience in operations, data centre construction, telecommunications, engineering, or a related industry.
Deep data centre industry knowledge, experience, and perspective, supported by strong verbal, analytical, presentation, and written communication skills.
Expert-level ability to read and interpret construction plans, one-line drawings, and construction specifications.
Working knowledge of construction accounting principles and practices.
Expert-level knowledge of client contracts and vendor agreements, including MSAs, AIA agreements, service orders, and related commercial documentation.
Advanced analytical and quantitative skills.
Highly detail-oriented, with excellent communication, interpersonal, and oral and written presentation skills.
Self-starter who is proactive, flexible, deadline-driven, and comfortable working with limited direction.
Demonstrated ability to work effectively in a fast-paced, mission-critical facilities environment.
Proficient in Microsoft productivity tools, including Word, Access, Excel, Visio, and Project.
Ability to travel up to 40% to support regional and global portfolio requirements.

Serve as the primary point of contact for one or more global strategic accounts, providing a consolidated global view of all project activities across regional and global portfolios, including hyperscale, colocation, and edge node deployments.
Partner with Sales, Solution Engineering, PMG, and other internal stakeholders to support negotiation of contract and service order terms.
Ensure project delivery aligns with contractual and statement of work requirements.
Partner with D&C and Implementation Services to validate project scope of work and project costs before client presentation; secure client approval and support mobilization of all relevant teams.
Lead internal kickoff coordination to align stakeholders on scope, deliverables, timelines, risks, and responsibilities.
Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigation plans are clearly understood and effectively communicated to clients.
Coordinate completion, escalation, aggregation, and quality review of project updates to ensure they are client-ready
Collaborate with CSMs to support the development and maintenance of client playbooks for Digital Realty’s most strategically important clients.
Partner with DE&C and Implementation Services to deliver a seamless client handover, including completion of verification documentation, uploads, and signoff.
Own client commissioning reporting for pre-commissioning and post-commissioning projects.
Participate in client installation and operational milestone reviews, including oversight of delivery progress and baseline schedule management.
Own reporting on project punch-list execution and closure.
Manage assigned strategic client accounts for all Day 1 and Day 2 project work within the region and/or globally
Actively participate in the Global Client Operations community to promote alignment, best-practice sharing, and consistent delivery standards.
Engage with the Operations Management Team and contribute beyond direct areas of responsibility to support broader organizational objectives.
Partner closely with internal functional teams, including D&C, Implementation Services, Sales, Solution Engineering, Operations, and PMG, while maintaining effective external engagement with clients and strategic integrators.
Demonstrate strong knowledge of Digital Realty products, services, value propositions, and mission-critical infrastructure components.
Analyse and resolve complex problems involving multiple options and limited information.
Apply strong negotiation, conflict resolution, influencing, and leadership skills to achieve successful outcomes.
Communicate effectively with stakeholders at all levels, including listening actively, speaking clearly and concisely, and producing accurate, timely reports.
Build alignment across teams and influence outcomes in support of client success, even without direct authority.
Demonstrate high energy, self-motivation, commitment to service excellence, and a strong client-focused mindset.
Influence decision-making processes, align stakeholders behind agreed decisions, and make sound decisions quickly under pressure
Collaborate with internal teams to support smooth execution of firmwide and team objectives.
Act independently and exercise sound judgment with minimal supervision.
Demonstrate integrity and maintain confidentiality, particularly when overseeing sensitive matters or complaints.
Apply strong organizational skills to ensure internal departments contribute to a timely, high-quality client experience.
Deliver effective presentations and respond confidently to questions from internal and external stakeholders.
Address and resolve relevant client escalations to support high client satisfaction.
Monitor internal and external client satisfaction and demonstrate continuous improvement in client experience

About the Company

Digital Realty

Global data center REIT with interconnection

Digital Realty Trust owns and operates a global network of data centers and leases space to thousands of customers, providing essential real estate infrastructure for the digital economy. Its offerings include wholesale, hyperscale, and retail colocation spaces, plus interconnection services that let tenants directly connect to cloud providers and networks within the data center ecosystem; customers sign long-term leases to ensure stable revenue. The PlatformDIGITAL platform ties its facilities together to support multi-cloud workloads and data movement across locations. The company differentiates itself with a large, multi-continent footprint, a history of strategic acquisitions, and emphasis on sustainability through renewable energy use and green funding. Its goal is to enable scalable, interconnected digital infrastructure for customers while expanding its own portfolio and services.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Austin, TX
Founded: 2004

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