Helpdesk Administrator

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

You will be working in our Building Services OU, where we bring Skanska’s purpose to build for a better society to life, creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.

We're supporting hospitals nationwide, ensuring clean, well-ventilated, and heated spaces that aid patient recovery. We help cut energy use, carbon emissions, and waste costs, drawing on global best practice from over 400 healthcare projects, including the (Royal London, St Bartholomew’s, Mansfield, Papworth, Derby).

We are currently looking for a Helpdesk Administrator who will support the Estates Management in the provision of maintenance services with day to day activities at Bart’s & the Royal London Hospitals. This role is part time with 22.5 hours a week.

As the Helpdesk Administrator, you will:

• Ensure that defined day to day administrative functions of the department are carried out in a timely efficient manner.
• Maintain record keeping systems for the department, some of which will be computerised.
• To answer all telephone calls regarding maintenance, income generation, Energy etc. and relay information to the relevant Estates Officer/Site Manager.
• Assist the Estates Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
• Maintain and update the site CAFM system in relation to all reactive tasks under their control and management for sub-contractors and operational staff.
• Promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.
• To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

We are looking for:

• Good basic knowledge of computers and software

• Performing in a busy and demanding Office Environment

• Previous customer experience, able to provide a professional and supportive Customer Service.

• Maintain accurate data records.

What we offer:

• 24/7 digital GP service for you and your family  
• Financial wellbeing and employee assistance  
• Professional development  
• Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)