GovCIO

Federal IT modernization and cybersecurity services

Regional Service Delivery Manager

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRemote in USA$125k - $150k /yr

About the Job

Requirements

A bachelor's degree or commensurate experience is required.
At least 15 years of experience leading the user support function of a large agency-wide information technology support contract serving a user community of 80,000 agency personnel is required.
U.S. citizenship is required to attain and maintain a Department of Homeland Security/Transportation Security Administration clearance.

Responsibilities

Create integrated project plans for contract deliverables and new product development projects.
Manage a multidisciplinary project team.
Review, manage, and control project status and budgets; manage schedules and prepare status reports.
Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
Develop mechanisms to monitor project progress and intervene and solve problems with team members and line managers.
Manage a project through design, implementation, and testing in accordance with project objectives.
Define requirements and plan project lifecycle deployment.
Supervise professional and technical support personnel performing in their regular disciplines.
Schedule tasks and coordinate with team members to achieve project results.
Manage the integration of vendor tasks and track and review vendor deliverables.
Ensure adherence to quality standards and review project deliverables.
Conduct project meetings and oversee project tracking, analysis, and reporting.

GovCIO is currently hiring for a Regional Service Delivery Manager (RSDM)to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully remote.

Responsibilities

Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.

Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.
Defines requirements and plans project lifecycle deployment.
Supervises professional and technical support personnel performing in their regular disciplines.
Schedules tasks and coordinates with various team members to accomplish the results.
Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
Ensures adherence to quality standards and reviews project deliverables.
Conducts project meetings and is responsible for project tracking, analysis and reporting.

#TSA

Qualifications

Bachelor's with 15+ years (or commensurate experience)

Required Skills and Experience

15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

#TSA

Preferred Skills and Experience

Posted Salary Range

USD $125,000.00 - USD $150,000.00 /Yr.

About the Company

GovCIO

Federal IT modernization and cybersecurity services

GovCIO provides IT services and digital solutions to the U.S. federal government, including IT modernization, digital services, data analytics, cybersecurity, DevSecOps, and management consulting. It wins prime federal contracts and delivers services through business units like Health and Civilian Agencies, National Security Solutions, and Veteran and Enterprise Technology Solutions, plus GovCIO Media & Research as a separate subsidiary. Primary customers include federal health agencies (VA, HHS), national security and civilian agencies, and it leverages contract vehicles such as VA's T4NG2. The company aims to help the government transform its IT landscape by delivering mission-critical technology and analytics at scale, supported by growth through strategic acquisitions and rebranding.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Washington DC, District of Columbia
Founded: 2010

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