Guest Service Representative
Metropolis
Guest Service Representative
Metropolis
Checkout-free parking payments via computer vision
Metropolis an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Position: Guest Service Representative
Pay Rate: $15.00/hr
Location: Trump National Doral
Position Overview
As a Guest Service Representative, you will be an integral part of our team, managing the warm welcome and fond farewell process. You will serve as the primary point of contact for guests, ensuring a seamless and premium experience by maintaining 5-star standards in every interaction.
Key Responsibilities
Guest Hospitality: Greet all guests entering or exiting the hotel or garage with a professional and welcoming demeanor.
Payment Processing: Collect valet parking fees utilizing the latest parking software and technology.
Access & Security: Welcome guests into the building, verifying names on the guest list and managing elevator and suite appointments via the reservation calendar.
Communication: Handle phone inquiries professionally and provide clear directions or assistance to guests and residents.
Resident Support: Manage overnight package notifications for residents and coordinate with delivery service providers to ensure items reach the appropriate parties.
Facility Standards: Maintain the main lobby’s appearance, ensuring it is clean, organized, and presentable at all times.
Essential Qualifications
Customer Excellence: Ability to smile, acknowledge, and extend a warm welcome to every customer.
Professionalism: Must be at least 18 years of age with a professional appearance and demeanor.
Communication: Ability to communicate effectively in English, both written and oral.
Standards: Ability to maintain high standards of cleanliness in the work area and personal organization.
Physical Requirements
Ability to sit or stand for extended periods (up to 6 or 8 hours).
Ability to work outdoors and withstand extreme temperatures.
Ability to manually calculate rates offhand without the help of a calculator.
Ability to use hands and arms in repeated motions (handling change, punching clocks, etc.).
Ability to answer telephones and provide clear customer service.
SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: [email protected].
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [email protected]. We are here to assist you.
Checkout-free parking payments via computer vision
Metropolis is a technology-driven facility-management company that focuses on parking solutions using computer vision to enable checkout-free payments. Its system detects vehicles and parking events via cameras and sensors, allowing drivers to pay automatically without stopping at a gate. The platform integrates into real estate operations, Class A office buildings, multi-garage complexes, and valet services to improve asset productivity and streamline operations. Compared with others, Metropolis supports a wide customer base across North America, operates in over 360 cities, processes more than $4 billion in payments annually, and has grown through significant funding rounds and the acquisition of SP Plus Corporation. Its goal is to expand its platform’s capabilities and market reach, helping property owners and managers increase efficiency and revenue by embedding its payment and facility-management tools directly into daily operations.
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