At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

At Ripple, we are on a mission to build a world where value moves as freely as information does today. Through our innovative crypto solutions, we are enhancing the global financial system and fostering economic fairness and opportunity across the globe. Join us to contribute to a transformative vision and experience unparalleled career growth in an environment that values innovation and teamwork.

THE WORK:

As a Junior Network Engineer/IT Support at Ripple, you will play a pivotal role in supporting and maintaining our critical corporate infrastructure that underpins our ambitious vision of reshaping global financial transactions. You will work closely with a team of experienced engineers and support specialists to ensure our network is robust, and secure, and end users are enabled with the tools they need.

WHAT YOU’LL DO:

• Assist in the management and development of Ripple’s network infrastructure, focusing on Juniper devices and Aruba products, including routers, switches, and WiFi systems.
• Participate in the administration and optimization of Palo Alto firewalls and Aruba ClearPass appliances.
• Provide front-line IT support to employees through walk-ups, tickets, and chat interactions.
• Manage and support audio/visual systems for meetings and events, ensuring high-quality communication and presentation capabilities.
• Monitor, troubleshoot, and repair IT hardware and software issues, maintaining high system availability and performance.
• Develop, implement, and maintain policies and procedures to enhance scalability and efficiency within the IT infrastructure.
• Manage inventory of IT-owned and managed assets, ensuring all items are accounted for and in good working condition.
• Facilitate and support IT orientations for new hires, ensuring they are equipped and informed to succeed in their roles.
• Serve as a technical resource and advisor to Ripple employees, aiding in their understanding and use of IT resources.
• Create and maintain IT runbooks and end-user documentation to ensure consistent and efficient handling of IT tasks.
• Support various IT projects, ensuring dependencies are met and projects are completed on schedule.

WHAT YOU’LL BRING:

• Academic studies in Computer Science, Information Technology, or a related field.
• Demonstrated ability in network engineering, with a strong knowledge of Juniper network devices and Aruba WiFi and ClearPass appliances.
• Demonstrated experience managing network infrastructures, an understanding of complex networking concepts and IT Support for end users.
• Proactive problem-solving skills, attention to detail, ownership, and accountability.
• Excellent documentation skills and the ability to provide comprehensive and clear network records.
• Interpersonal communication and collaboration skills to work effectively across various teams.
• Commitment to working some weekends and out-of-office hours in an in-office position.

Other common names for this role: Network Support Engineer, Network Engineer

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.