Customer Success Manager
Posted on 2/2/2024
ZoomInfo

1,001-5,000 employees

Platform providing real-time business data and insights
Company Overview
ZoomInfo, a leading go-to-market platform, offers businesses a competitive edge by providing accurate, real-time data and insights to over 35,000 companies globally, thereby enhancing efficiency and aligning sales and marketing teams. The company stands out for its strict adherence to data privacy, boasting industry-leading GDPR and CCPA compliance and multiple data security and privacy certifications. Furthermore, ZoomInfo's all-in-one platform enables businesses to identify and engage potential customers before competitors, uniting sales and marketing teams around a single source of truth and facilitating rapid scaling through task automation across all outreach channels.
Data & Analytics

Company Stage

Series A

Total Funding

$7M

Founded

2007

Headquarters

Vancouver, Washington

Growth & Insights
Headcount

6 month growth

3%

1 year growth

6%

2 year growth

40%
Locations
Vancouver, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Marketing
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 1+ years of customer success, account management, or sales experience in SaaS or similar industry
  • Broad knowledge and experience in Sales and Marketing processes and systems
  • Experience with Sales and Marketing technology such as Marketo, Salesforce, etc.
  • Ability to efficiently manage multiple customer projects simultaneously
  • Excellent communication skills, including issue tracking, triaging and crisis management
Responsibilities
  • Act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
  • Proactively grow the breadth and depth of strategic relationships within assigned customers
  • Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
  • Closely manage and nurture accounts to identify and eliminate risk of attrition
  • Partner with internal ZoomInfo stakeholders to align account activities with the customer’s business case and strategy
  • Ensure customers are aware of and educated on new features and releases
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
  • Deliver periodic customer health-checks
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
Desired Qualifications
  • Understands how to communicate difficult/sensitive information tactfully
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Manages client expectations effectively