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Ομιλος Γεκ Τερνα / Gek Terna Group

Infrastructure, energy, waste management, real estate

Call Center Technical Support Technician / Monitoring

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAthens, GreeceNo salary listedIn-person

About the Job

Requirements

  • A degree or diploma from a university, technical institute, or vocational institute in Information Technology, Telecommunications and Networks, Electronics, or Automation Engineering.
  • Ability to analyze technical problems and provide technical support for operating electronic and electrical equipment.
  • At least two years of experience in a customer technical support department.
  • Excellent knowledge of Microsoft Office applications.
  • Good written and spoken English.
  • Very good communication skills and effective collaboration.
  • Organizational skills and effective time management.
  • Ability to respond to ongoing training needs for the work.
  • Availability to work shifts (morning, afternoon, and night) on a rotating weekly 24/7 schedule.

Responsibilities

  • Answer telephone calls from OASA personnel and provide first-level support, information, and instructions on equipment use.
  • Monitor equipment using specialized supervisory and management tools.
  • Manage fault resolution using the remote equipment management system.
  • Record faults in the fault-ticketing system.
  • Assess recorded faults and forward them to the second and third support levels for resolution.
  • Support uninterrupted operation of the electronic ticketing system.

Desired Qualifications

  • Experience in an Information Technology department is desirable.
  • Knowledge of Jira ticketing is an additional qualification.

About the Company

Ομιλος Γεκ Τερνα / Gek Terna Group

Infrastructure, energy, waste management, real estate

GEK TERNA Group is a major Greek business group active in infrastructure, energy production, supply and trade, concessions, waste management, and real estate development and management. Its products are large-scale projects and services in these sectors, delivered through its numerous subsidiaries and partners; the company manages, builds, and operates infrastructure and energy facilities, handles concessions, and develops real estate while providing related services. The group differentiates itself by its size, breadth, and international footprint, with about 14,000 direct and indirect employees and a leading position in Greece across multiple sectors, plus a strong presence abroad. Its goal is to remain a top diversified group in its core industries, expanding its project portfolio and geographic reach while delivering integrated infrastructure, energy, environmental, and real estate solutions.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Athens, Greece
Founded
1969

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