Full-Time

Customer Success Manager

Global Accounts

Posted on 5/30/2024

BetterUp

BetterUp

1,001-5,000 employees

AI-driven personalized coaching platform

AI & Machine Learning
Data & Analytics
Consumer Goods

Mid

Remote in USA

Requirements
  • Previous experience building deep relationships with customers, stakeholders, and client teams
  • Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship
  • Project management experience and/or experience managing multiple projects with separate stakeholders at once
  • Demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations
  • Experience inspiring customers to do something different
  • Experience in the HCM SaaS space or Talent disciplines
Responsibilities
  • Build rapport with and expand customer/executive sponsorship and champions
  • Champion account health and take action on early warning signals
  • Create thoughtful, value-based business recommendations for customers
  • Drive problem-solving and risk mitigation strategies
  • Manage relationships with program sponsors and day-to-day partners
  • Align BetterUp’s Human Transformation Platform with customer strategy and challenges
  • Contribute to the evolution of product & product functionality
  • Ability to travel for up to 20% of the time

BetterUp utilizes AI technology and behavioral science to offer personalized coaching experiences, designed to enhance productivity, engagement, and retention in organizations. By integrating real-time data analytics with human insights, this company effectively delivers measurable outcomes across various leadership dimensions, making it an industry leader in the coaching sector. Working at BetterUp provides the opportunity to be at the forefront of merging technology with personal development, fostering a culture that values continuous learning and improvement.

Company Stage

Series E

Total Funding

$630.8M

Headquarters

Austin, Texas

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

20%

Benefits

Medical, dental, & vision benefits

Flexible Time Off

Paid parental leave

Unlimited coaching

Wellness programs

Education & learning stipend

Volunteer days

INACTIVE