Warehouse Business Process Specialist

Career Category

Engineering

Job Description

The Global Warehousing team enables reliable, efficient and agile Manufacturing and Distribution operations that meet Amgen’s evolving business needs.

This role supports the quality and effectiveness of Amgen’s warehousing processes by maintaining controlled documents, coordinating defined business continuity and training activities, and collaborating with stakeholders across regions. The successful candidate brings curiosity, attention to detail and a proactive mindset while working within established global standards and governance.

Responsibilities

Global Standard Operating Procedures and Work Instructions

·       Support the design, documentation, review and periodic maintenance of Global Standard Operating Procedures (SOPs) and Work Instructions (WIs) in collaboration with the Business Process Owner (BPO), Quality and Warehouse Network stakeholders.

·       Act as designated author or editor for assigned Global Warehousing SOPs and WIs within Amgen’s Controlled Document Management System (CDOCS), following approved document lifecycle procedures.

·       Coordinate stakeholder input, document comments and required approvals for assigned documents, and escalate unresolved issues or decisions to the BPO.

·       Support audit and inspection readiness by retrieving documentation, preparing evidence and responding to assigned actions.

·       Participate in corporate function audits of the Warehousing and Distribution quality process as requested.

Warehouse Global Business Continuity Plan

·       Support the review and revision of the Warehouse Global Business Continuity Plan (BCP) and related Business Impact Analysis (BIA).

·       Collect and consolidate input from process and site stakeholders and coordinate assigned follow-up actions with the Business Continuity Team.

·       Maintain accurate records and supporting documentation for assigned business continuity activities.

Global Warehousing Training

·       Develop and maintain assigned training content, learning activities, training qualifications and Assignment Vehicles for Global Warehousing processes and systems.

·       Act as designated author, editor or administrator for assigned training documents and records in CDOCS and the Learning Management System (LMS), in accordance with approved governance.

·       Coordinate the creation, revision and implementation of assigned Learning Activities and Assignment Vehicles with the process owner and Learning & Performance (L&P).

·       Collect data and stakeholder feedback to support assessment of training effectiveness and recommend improvements.

·       Coordinate with Supply Chain functions and qualified instructors to support timely training delivery.

·       Monitor assigned training actions and escalate risks, gaps or overdue items to the responsible owner.

Stakeholder Collaboration and Improvement

·       Maintain effective working relationships with Warehouse Network stakeholders, Quality, Learning & Performance and Global Distribution.

·       Facilitate defined process-documentation or training workshops using established methods and templates.

·       Analyze process feedback, document issues and training data to identify improvement opportunities and prepare recommendations for review.

·       Plan and deliver assigned activities within agreed timelines, communicating progress, dependencies and risks to the manager or process owner.

·       Share lessons learned and reusable materials across the Warehouse Network.

Requirements

·       Bachelor’s degree or equivalent in supply chain, logistics, economics or a related discipline with total 5 to 9 years of experience.

·       2+ years of supply chain, logistics, warehousing, quality systems, document management or related experience, preferably within the pharmaceutical industry or another regulated environment.

·       At minimum basic GMP knowledge and experience.

·       Basic knowledge of ERP and WMS systems, preferably SAP (E)WM.

·       Experience documenting business processes, process flows, SOPs, WIs or other Quality Management System documents.

·       Experience working with Quality Management Systems and controlled-document processes.

·       Working knowledge of business process modelling; experience with Business Process Model and Notation (BPMN) is preferred.

·       Technical writing skills and strong attention to detail.

·       Ability to facilitate structured workshops and coordinate input from cross-functional and geographically diverse stakeholders.

·       Interest in learning and development methods, including e-learning; LMS experience is preferred.

·       Ability to work independently on defined assignments, manage priorities and escalate matters outside assigned scope.

·       Experience working in a matrix-based organization and collaborating within a network.

·       Fluency in English in oral and written communication.

·       Proficiency with Microsoft Office.

Role Scope and Decision-Making

·       Works within established global processes, quality requirements, governance and priorities.

·       Owns the quality and timely completion of assigned deliverables, but not the overall Global Warehousing process, training strategy or business continuity framework.

·       Makes routine decisions within assigned document, training and coordination activities and escalates significant compliance, scope or stakeholder decisions to the accountable owner.

·       May coordinate contributors for defined activities but has no formal people-management accountability.

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