Program Manager

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

As a Program Manager, you will have the opportunity to make a meaningful difference in the lives of patients every day. Patients and healthcare providers rely on your leadership and expertise to help navigate the complex process of accessing life-changing medications.

In this role, you will lead a team dedicated to delivering an exceptional patient experience while serving as a trusted subject matter expert for clients. You will partner closely with clients to optimize program performance, identify opportunities for improvement, and ensure continued, high-quality patient support.

What you’ll need to thrive

• 5+ years of experience in the healthcare industry is required
• Bachelor’s degree is strongly preferred; Master’s degree is preferred
• Previous personnel/team management experience is required, experience managing managers is a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Bi-lingual in English and Spanish is a plus  

Preferred Attributes

• Demonstrate critical thinking and complex critical thinking skills while managing operational challenges
• Effectively engage, coach, and motivate team members directly or through Program Supervisors
• Be highly technology-savvy with the ability to understand complex systems, data, and technical concepts
• Enjoy analyzing data and translating insights into actionable recommendations
• Take initiative and demonstrate commitment to team and organizational goals
• Exhibit strong emotional intelligence and self-awareness
• Manage stressful situations and challenging interactions with professionalism
• Successfully lead large teams, including teams with multiple Supervisors
• Excel at balancing multiple priorities simultaneously
• Accept accountability for both personal and team performance
• Adapt to change with flexibility and resilience
• Embrace innovation and continuous improvement
• Be achievement-oriented and committed to excellence
• Communicate clearly and effectively
• Maintain a cheerful outlook

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs

• Additional health support, including telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

• Paid Time Off (PTO) and Sick Leave to support work-life balance

• Team members receive nine paid holidays plus two floating holidays

• Opportunities for advancement in a company that supports personal and professional growth

• A challenging, stimulating work environment that encourages new ideas

• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.