Field Force Excellence Lead

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Opportunity

Office based, requiring 50% onsite presence.

Field teams are where strategy meets reality. They are the vital link between innovative medicines and the healthcare professionals and patients who depend on them — and making sure those teams are equipped, focused, and firing at their best is one of the most consequential things a commercial organisation can get right.

This is that role.

As Field Force Excellence Lead for the Northern Cluster, you will set the standard for how BMS field teams plan, prioritise, and execute across the UK, Ireland, and the Nordics. You will own the frameworks, build the capabilities, and drive the data-led engagement practices that determine how effectively our medicines reach the patients who need them.

This is a rare opportunity to leave a defining mark on the capability and culture of a world-class commercial organisation — and on the patients whose lives we are working to transform.

What You Will Be Doing

Field Excellence Strategy and Governance

You will serve as the strategic lead for field excellence across UK&IE — bringing clarity, consistency, and genuine ambition to how teams perform. That means owning and embedding the KAM and Field Excellence Playbook, co-leading the definition of customer engagement KPIs, and reporting performance insights to leadership. You will analyse what is working, identify what is not, and work with field leaders, Medical, and Market Access to drive continuous improvement across the full asset lifecycle.

Capability Building and Training

You will partner with Brand teams and global training functions to assess and elevate field team capabilities — identifying gaps, designing targeted development interventions, and championing a culture of continuous learning. Whether it is clinical knowledge, customer engagement skills, or pipeline readiness, you will make sure the team has what it needs to perform.

Key Account Management

You will own the end-to-end KAM process, ensuring the 3M model — Marketing, Medical, Market Access — is applied with the right level of focus at each stage of the asset lifecycle. You will lead the Strategic Account Management approach, develop the strategy for external data acquisition, and simplify the handoff moments between teams so that account knowledge and relationships never fall through the cracks.

Engagement Capabilities and Commercialisation Operations

You will lead the local adoption of new engagement capabilities, provide oversight of commercialisation operations — tools, incentive schemes, resourcing structures — and partner with Launch Excellence and New Product Planning leads to make sure field readiness is built early and systematically ahead of every key launch milestone.

Cross-Functional and Global Collaboration

You will build strong working relationships with global, cluster, and local stakeholders, acting as a credible and influential voice for UK&IE at a European and global level. You will shape how global frameworks land locally — making sure they are adapted, not just adopted.

What We Are Looking For

Essential

• Strong experience in a relevant pharmaceutical or healthcare role, with demonstrated expertise in field excellence, commercial operations, or customer engagement strategy
• Proven track record building and executing field excellence frameworks in a complex, matrixed environment
• Strong working knowledge of the UK&IE healthcare landscape, including hospital structures, customer networks, and market access dynamics
• Deep understanding of field force reporting, targeting, cycle planning, and territory design in a multi-country context
• Proven experience in Key Account Management and account-based engagement models
• Comfortable working with customer-level data and advanced analytical techniques to drive channel strategy
• Demonstrated ability to lead technical implementations — new tools, systems, and platforms — end-to-end
• Bachelor's degree in Business, Life Sciences, Marketing, Data Analytics, or a related field; postgraduate qualification preferred
• Excellent written and spoken English; a Nordic language is an advantage

Preferred

• Experience in oncology, haematology, or immunology, with an understanding of the specialist customer landscape
• Prior experience in a field-based commercial role such as Key Account Manager or Medical Sales Specialist
• Familiarity with Veeva CRM and other field-facing digital tools
• Experience working in a cluster or multi-market structure with cross-border collaboration
• Knowledge of incentive compensation design and field force sizing methodologies
• Experience in launch excellence or new product planning
• Exposure to European Markets or global pharmaceutical functions
• Hands-on experience building analytics and reporting solutions, such as Power BI dashboards

What Makes Someone Successful Here

You think strategically but you are not precious about getting into the detail. You are equally comfortable presenting to senior leadership and working through a data set with a field manager. You lead through influence rather than authority, you make decisions with confidence under ambiguity, and you are genuinely energised by building something — not just maintaining it.

You will be working across Oncology, Cardiovascular, and CAR-T/Haematology therapy areas, partnering with Sales, Medical, Market Access, and Commercial Operations teams across multiple markets and legal entities. It is a broad, complex, high-visibility role — and for the right person, that is exactly the point.

#LI-Hybrid

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Bristol Myers Squibb is Disability Confident – Employer

A UK Government scheme

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

For roles based in Washington State only: If you live in or expect to work from Washington State if hired for this position, please visit this page for important information about the Washington Fair Chance Act.

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [email protected] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1606545 : Senior Manager, Field Force Excellence, UK&IE