Customer Service Advisor

Proposed Interview Date:  Week Commencing 12 October 2026

Closing Date:  Sunday 4 October 2026

Contract Type: Temporary until 30 November 2027

Salary: FC4 £26,786.83 to £29,170.80

Working Pattern: 36 Hours per week

Location: Bankhead, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Applysection of our Career Site.  Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV.  More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement

Job Details

Full-time temporary position working 36 hours per week until 30/11/2027

The contact centre opening hours are Monday to Friday 8am to 6pm and you will be allocated shifts 4 weeks in advance between these hours. 

You will earn a competitive salary of £26,786.83 to £29,170.80 and have access to a range of benefits including local and national discounts for supermarkets, restaurants, and retail. 

This role is based within the Contact Centre in the Customer Service Team. The team answers telephone calls, emails and webchats for a wide range of Council Services including Environmental Services, Waste Operations, Housing Advice, Homeless, Transportation, Registration, Planning, and Passes & Concessions.

This is a Customer Service based role, and you will need to be customer focussed and provide excellent customer care whilst dealing with multiple call types. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.

A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

Qualification, Registration and Skill Requirements

You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.

You should be able to use your own initiative, work independently and as part of a team, and have experience in prioritising your own workload and managing your time whilst having the ability to work under pressure in a very fast-paced environment. 

You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work, and change, with a positive, pro-active approach.  

You must have the ability to use multiple IT systems and have excellent administrative skills and have experience of responding quickly to changing demands and problem-solving skills.

Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

• Directorate Information - Council Department information

• Social Media- Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

• Alternative Formats- Job information can be made available in alternative formats, to make a request please email: [email protected]

• AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview.  Candidate guidance on the use of AI in the recruitment process is available here

For further information please contact:  Claire Bates - [email protected]