Full-Time
Field Technician
Chicago, IL
Posted on 7/19/2023
Relay Robotics
51-200 employees
Develops autonomous delivery and service robots
Junior, Mid, Senior
Chicago, IL, USA
- You're excited about robotics, artificial intelligence, machine learning, and willing to learn
- You're familiar with hardware assembly and disassembly. (Tool kit with basic hand tools will be provided)
- You have experience building and/or modifying computer hardware and small electronics. (proprietary training will be provided)
- You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, Google Meet/Hangouts, etc
- You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies
- You love providing great customer service
- Learn our robot hardware inside and out to be comfortable servicing and maintaining our machines. (we'll provide the paid training)
- Communicate with both technical and non-technical teammates with field repairs and projects
- Ensure hardware failures on our robots are addressed and resolved within a safe and timely manner
- Occasionally assist with field operation projects and new robot deployments
- Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month (potentially more)
- Report to a Project Manager for tasking, scheduling and support
- Experience with robotics
- Experience with Motion Control Sensing/PCBA Level troubleshooting
- Experience working in a fast-paced startup environment
- Associate degree or higher
Relay Robotics develops autonomous mobile delivery and service robots designed to work alongside humans in various industries, particularly healthcare and hospitality. Their robots perform essential tasks such as transporting pharmacy orders and specimen samples in hospitals, allowing healthcare staff to concentrate on patient care. Equipped with secure payload RFID scanning, these robots ensure a reliable chain of custody for transported items, setting them apart from competitors. In the hospitality sector, their service robots assist hotels by managing routine tasks, enabling staff to focus on providing personalized guest experiences. Relay Robotics operates on a business model that includes selling and leasing robots, along with offering maintenance and support services, ensuring consistent revenue. The company's goal is to enhance people's lives through technology while promoting respect, dignity, and teamwork, and it supports open-source software to encourage innovation.
Company Stage
Series A
Total Funding
$44M
Headquarters
San Jose, California
Founded
2013
6 month growth
↑ 5%1 year growth
↑ 1%2 year growth
↑ 47%
Simplify's Take
What believers are saying
- The recent $10 million financing and acquisition of Savioke's R&D and product line position Relay Robotics for accelerated growth and innovation.
- The introduction of Relay2, a high-capacity hotel delivery robot, demonstrates the company's ongoing commitment to enhancing operational efficiency in the hospitality sector.
- Expansion of the senior product leadership team with experienced executives is likely to drive further innovation and market responsiveness.
What critics are saying
- The competitive landscape in autonomous service robots is intensifying, requiring Relay Robotics to continuously innovate to maintain its market position.
- Integration challenges from the acquisition of Savioke could potentially disrupt operations and delay product development.
What makes Relay Robotics unique
- Relay Robotics specializes in autonomous mobile delivery and service robots for healthcare and hospitality, unlike competitors who may focus on broader applications.
- The integration of secure payload RFID scanning in their robots ensures a complete chain of custody, a critical feature for healthcare operations.
- Their commitment to open-source software fosters innovation and collaboration, setting them apart from competitors with proprietary systems.
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