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City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Client Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeColumbus, OH, USAIn-person

About the Job

Requirements

  • A high school diploma is required.
  • Three or more years of proven success in client retention or service roles; service industry experience is valued.
  • Strong relationship-building skills and verbal and written communication skills.
  • Strong organizational skills across email management, project management, and day-to-day follow-up.
  • Strong problem-solving skills with a solutions-focused approach.
  • Ability to manage multiple client and vendor relationships simultaneously.
  • Ability to manage multiple priorities independently with a proactive and detail-oriented approach.
  • Confidence, adaptability, and a forward-thinking approach, including comfort raising ideas for improvement.
  • Proficiency in Microsoft Office and customer relationship management (CRM) systems.

Responsibilities

  • Oversee client retention and service expansion by negotiating agreements, addressing concerns, and ensuring satisfaction through follow-up and quality control.
  • Develop expertise in opportunities within the assigned territory.
  • Own the complete operating-system sales cycle and client relationship, from prospecting through onboarding, billing, client satisfaction, and project management.
  • Manage contractor and vendor partner performance, compliance, and agreements; enforce service standards and replace partners as needed.
  • Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
  • Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation such as Exhibit A's and safety data sheets (SDS).
  • Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
  • Assist with invoice collection and contractor and vendor partner payments, and keep client documentation and schedules current.
  • Execute company administrative tasks efficiently, on deadline, and to company standards.
  • Follow City Wide Columbus core values, including responding to internal communications within two hours and client communications within one hour.
  • Lead the team in compliance with City Wide Columbus Entrepreneurial Operating System standards.
  • Perform additional duties as assigned.

Desired Qualifications

  • A bachelor's degree is preferred.

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lenexa, KS
Founded
2001

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