Processes and Learning Specialist

Description

Processes & Learning Specialist (Bilingual English/Spanish Required)

Department: People & Culture
Reports To: VP of People & Culture
Status: Full-Time | In-Person
Location: Philadelphia, PA
Salary: $50,000 - $55,000 per year

Improve Processes. Develop People. Drive Organizational Excellence.

Xiente is seeking a highly organized, bilingual, and experienced Processes & Learning Specialist to join our People & Culture team.

This is an exciting opportunity for a professional who is passionate about process improvement, employee development, onboarding, training, and organizational effectiveness. The Processes & Learning Specialist will play a critical role in ensuring employees receive an exceptional onboarding experience, managers have effective tools and resources, and organizational processes are documented, streamlined, and continuously improved.

The ideal candidate is a strong facilitator, project coordinator, relationship-builder, and problem solver who thrives in a collaborative, mission-driven environment.

Why Join Xiente?

• Play a key role in shaping the employee experience.
• Lead initiatives that strengthen onboarding, learning, and organizational effectiveness.
• Collaborate with leaders across the organization.
• Develop systems, training programs, and resources that create operational excellence.
• Help build a culture focused on learning, accountability, and continuous improvement.
• Join an organization committed to strengthening children, families, employees, and communities.

Position Summary

The Processes & Learning Specialist supports the People & Culture Department by coordinating onboarding, employee learning and development initiatives, training compliance, process improvement projects, and organizational documentation.

This position works closely with managers and department leaders to improve internal processes, develop and maintain organizational SOPs, coordinate employee training programs, facilitate onboarding, and drive learning initiatives that improve employee performance and organizational effectiveness.

Success in this role is measured through onboarding effectiveness, employee training completion rates, employee and manager satisfaction, process improvement outcomes, and organizational efficiency.

Requirements

Required Qualifications

Candidates MUST Meet ALL of the Following Requirements:

• Bachelor's Degree in Human Resources, Business Administration, Organizational Development, Education, Psychology, Communications, or a related field required.
• Fluent in both English and Spanish (speaking, reading, and writing) required.
• Minimum of five (5) years of experience in Human Resources, Learning & Development, HR Operations, Employee Training, Organizational Development, Process Improvement, Operations, or a related field.
• Experience coordinating and facilitating employee onboarding programs.
• Experience facilitating presentations, orientations, workshops, trainings, or professional development sessions.
• Experience creating, maintaining, and improving Standard Operating Procedures (SOPs), workflows, process maps, job aids, and operational documentation.
• Experience developing training materials, employee resources, onboarding materials, presentations, and learning content.
• Experience coordinating organizational training programs and employee learning initiatives.
• Strong organizational, project management, analytical, and problem-solving skills.
• Excellent verbal and written communication skills in both English and Spanish.
• Proficiency with Microsoft Office Suite and business technology platforms.
• Experience using HRIS systems, Learning Management Systems (LMS), or similar HR technology platforms.
• Ability to work independently, maintain confidentiality, manage multiple priorities, and meet deadlines.
• Experience working in a nonprofit, social service, educational, community-based, or mission-driven organization.

Candidates who do not meet the bilingual requirement or minimum experience requirements will not meet the minimum qualifications for this position.

Essential Duties & Responsibilities

Process Improvement & Organizational Effectiveness

• Map, analyze, document, standardize, and continuously improve organizational processes.
• Identify opportunities to improve efficiency, consistency, employee experience, compliance, and operational effectiveness.
• Develop and maintain SOPs, workflows, process maps, checklists, job aids, and procedural documentation.
• Maintain a centralized repository of organizational processes, training materials, and operational resources.
• Conduct periodic reviews to ensure process documentation remains accurate and current.
• Partner with department leaders to identify process gaps and implement approved improvements.
• Support change management and continuous improvement initiatives.

Employee Onboarding & Orientation

• Coordinate onboarding activities from pre-employment through new hire integration.
• Facilitate engaging new employee orientation sessions.
• Ensure completion of onboarding documentation, training assignments, introductions, and required employment activities.
• Monitor onboarding milestones and compliance requirements.
• Conduct onboarding follow-ups to evaluate employee experience and identify opportunities for improvement.
• Partner with supervisors to support successful employee transitions into their roles.

Learning & Development

• Coordinate learning and development programs across the organization.
• Support annual training plans and organizational learning initiatives.
• Conduct training needs assessments in partnership with leadership and managers.
• Coordinate training calendars, registrations, logistics, communications, and reporting.
• Develop and update training materials, onboarding guides, presentations, toolkits, SOPs, job aids, and learning resources.
• Facilitate learning sessions, workshops, orientations, and employee development activities.
• Monitor completion of required trainings and ensure compliance with mandatory learning requirements.
• Maintain accurate employee training records and documentation.

Organizational Collaboration & Employee Support

• Build positive working relationships with employees, managers, and executive leadership.
• Provide exceptional customer service to internal stakeholders.
• Support organizational initiatives related to culture, engagement, learning, and professional development.
• Assist departments with documentation, workflow development, and process standardization.
• Promote a culture of accountability, communication, learning, and continuous improvement.

Reporting & Administrative Functions

• Prepare reports, dashboards, presentations, and process documentation for leadership.
• Track onboarding completion, training participation, compliance rates, and learning outcomes.
• Monitor organizational learning metrics and identify improvement opportunities.
• Assist with audits and documentation reviews as necessary.
• Maintain accuracy and confidentiality of employee and organizational information.

What We're Looking For

The ideal candidate:

• Is fully bilingual in English and Spanish.
• Enjoys improving systems, processes, and employee experiences.
• Has exceptional organizational and project coordination skills.
• Is confident facilitating trainings and presenting to groups.
• Can effectively manage multiple projects and deadlines simultaneously.
• Uses technology to improve efficiency and effectiveness.
• Communicates professionally with employees at all organizational levels.
• Enjoys collaborating with managers and leadership.
• Is a strategic thinker who can translate business needs into practical solutions.
• Values continuous learning, innovation, and operational excellence.

Key Performance Indicators

Success in this position includes:

• 100% completion of new employee onboarding requirements within established timelines.
• Organizational training compliance maintained at 95% or higher.
• High employee and manager satisfaction with onboarding and learning programs.
• Timely review and maintenance of SOPs, workflows, and organizational documentation.
• Successful implementation of process-improvement initiatives that increase efficiency and consistency.
• Accurate maintenance of employee learning and training records.

Benefits

Eligible employees may receive:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k)
• Professional Development Opportunities
• Employee Assistance Program
• Paid Holidays

Work Location

Philadelphia, PA In PersonRegular and reliable attendance is an essential function of this position.

Join Our Mission

At Xiente, we believe strong organizations are built through strong people, efficient systems, and continuous learning. The Processes & Learning Specialist plays a critical role in creating an exceptional employee experience while helping the organization operate more efficiently and effectively.If you are a bilingual professional with experience in Human Resources, Learning & Development, Organizational Development, Employee Training, Process Improvement, and process documentation, we encourage you to apply.Join us and help create the processes, systems, and learning experiences that empower our employees to succeed and advance our mission.Xiente is an Equal Opportunity Employer committed to fostering an inclusive workplace and supporting the development of employees, families, and communities.