S

Solution SFT

Advises companies on IT, engineering and custom software

Technicien de proximité TI - Soutien niveau 1 - De proximité TI, Soutien niveau 1

Full-Time
No salary listed
Junior
Québec City, QC, Canada
In PersonMust work fully on-site and travel between sites in the assigned city.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Good command of spoken and written French.
  • At least 1 year of experience as an enterprise IT proximity support technician.
  • At least 1 year of experience providing Microsoft 365 support.
  • Must be available to work fully on-site during regular business hours, 8:30 a.m. to 4:30 p.m.
  • Must be able to travel between sites within the assigned city (Québec or Montréal).
  • Weekly entry of service hours in the DORI time-tracking system is mandatory.
Responsibilities
  • Operate computers and their peripheral equipment.
  • Maintain equipment; update operating guides and the list of program versions.
  • Assist and inform users about computers and peripheral equipment.
  • Receive requests submitted through the C2 ticketing tool and refer them to the appropriate people.
  • Respond to incidents, service requests, and information requests of varying complexity by investigating, following appropriate procedures, diagnosing issues, applying solutions, and providing advanced functional or technical advice.
  • Reset passwords and unlock workstations.
  • Provide support for software and videoconferencing use.
  • Install physical and virtual workstations.
  • Provide level 1 support in Windows, Linux, Macintosh, Android, and Chrome environments.
  • Conduct IT inventory.
  • Deploy and migrate workstations for improvement projects.
  • Perform office setup and arrangement work.
  • Inform users of request progress and update intervention records.
  • Process the request queue according to service-level agreements and escalate when needed.
  • Maintain the knowledge base, including procedures, operating instructions, and guides.
  • Ensure compliance with audit, quality, and security standards.

About the company

S

Solution SFT

View
Website

Solution SFT advises organizations on IT strategy and engineering, and builds custom software for startups, small businesses and larger companies. Its consultants review how clients manage technology, check infrastructure and compliance, and recommend changes to business processes. The firm's security and infrastructure work covers data protection, cloud migration and recovery planning for systems that need to keep operating through disruptions. Developers create web and mobile applications, connect software through interfaces and modernize older systems, including tools that reduce manual coding. Solution SFT was founded in 2020 and is headquartered in Montreal, Quebec.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Montreal, Canada

Founded

2020

Get referred to Solution SFT

See people who can refer or advise you