Description

Implementation Consultant

Remote - United States

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com. 

This positionleadstheimplementation of our Reach CRM solution. This solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each student’s unique experiences and needs at every stage of their lifecycle.

The Implementation Consultantis responsible forleading customersthrough the design and delivery of Anthology’s software solutions. This individual will work as part of a team to deliver solutions efficiently while achievinga high levelof customersatisfaction. This includes becoming a subject matter expert in Anthology’s solutions and implementationmethodology, conducting business process reviews, guiding customersthrough complex design discussions and configuration sessions, supporting user acceptance testing and deployment processes, and leading customertraining. Consultants who excel in this role willdemonstratea proactive, self-starting attitude and be willing to goabove and beyondto meet the needs of our customersand project team.

Specific responsibilities will include:

Following established methodology to meet project deliverables for all assignedtasks
Recognizing potential solutions to a business problem to ensure the best alternative is selected for the customerwithin the projectscope
Providing required documentation and training for tasks including design documentation, technical specifications, solution functionality, user procedures, test plans, and status reports
Leading and delivering Microsoft Dynamics (CRM)/Power Apps projects through analysis, design, development, testing, training, and deployment activities
Communicating information clearly, accurately, andtimelyto project team members and customers
Identifying, recognizing, and escalating risks and issues
Seeking out and participating in learning activities to enhance knowledge of technologies, software packages, and theindustry
Fostering an environment of teamwork both internally and externally
Participating in project quality assurance reviews as necessary
Assisting in developing internal training materials and project productivity tools
Participating in business development activities when requested
Establishing a positive, professional relationship with customers, inclusive of professional demeanor, conduct, and appearance
Establishing proper communication channels with customerpersonnel and responding appropriately to all customerconcerns/requests ona timelybasis
Providing Project Manager and customermanagement with ongoing progress reports according to the project charter, or at minimum on a weekly basis
Working proactively and cooperatively in a team environment to accomplish project deliverables within a definedschedule
Contributing to the management of the project goals and customerexpectations
Notifying Project Manager of potential new business opportunities and project risks

The Candidate: 

Required skills/qualifications: 

Bachelor’s degree in Finance, Business Administration, Information Technology, or related field or equivalent experience
At least 2 years working with Microsoft Dynamics CE 365 or other CRM software
In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales based solutions or other CRM software to solve complex business problems
Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcasttraining
Excellent written and oral communication skills
Excellent presentation, training, and public speaking skills
Strong problem-solving and research skills
Ability to work with cross-functional teams across globallocations
Ability to work independently or as part of a team to accomplish assignedtasks
Ability to learn and adapt easily to working withnewtechnologies
Demonstrated strong analytical and critical thinking skills
Self-starter with troubleshooting capabilities
Fluency in written and spokenEnglish

Preferred skills/qualifications: 

Microsoft Certified: Power Platform PL-200
Microsoft Certified: Dynamics 365 Sales MB-210
Microsoft Certified: Marketing Functional Consultant MB-220
Knowledge of MS DynamicsHigherEdAccelerator
Higher Education industry experience
Master’s Degree in Business, Technology or related area
Student Information System experience
Experience working in both Agile and Waterfall deliverymodels
Previous experience with other software applications such as database and reporting programs
HTML and web development experience
Experience working with global/offshore teams on CRM technology implementation andmaintenance
Proficient in Microsoft Office applications

Pay range is $65,800 - $85,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.    

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.  

Implementation Consultant

Reach

Blackboard

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