Quality Improvement Manager

Where You’ll Work

Founded in 1941, Dignity Health - Dominican Hospital is a 188-bed, acute care, nonprofit hospital located in Santa Cruz, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, orthopedics, and a Family Birthing Center. Additionally, Dominican Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has been awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care.

One Community. One Mission. One California 

Job Summary and Responsibilities

We are offering up to 10k sign on incentve bonus to new hires who meet the eligibility requirements.

As a Quality Improvement Manager, you will be solely responsible for administering and managing the facility's quality improvement and risk management programs.

Daily, you will oversee quality initiatives, monitor performance, and drive continuous improvement for patient safety. You will also manage risk identification, assessment, mitigation, and reporting, ensuring regulatory compliance and minimizing liabilities, fostering a culture of safety and excellence.

Success in this role requires a deep understanding of healthcare quality and risk management, strong analytical and leadership skills, an unwavering commitment to patient safety, and the ability to implement robust programs.

• Assists in the design, planning, implementation and coordination of Quality Management, Patient Safety and Performance Improvement activities for the assigned hospital(s) and medical staff departments, committees, divisions, service lines and functions. Proactively coordinates and facilitates performance improvement teams to support key initiatives, including but not limited to, activities focused on clinical quality improvement.
• Participates in an integral role to ensure compliance with CMS HIQRP/HOQRP, TJC, Leapfrog, etc., data collection and reporting of process and outcome measures.
• Maintains current knowledge of accreditation and licensing requirements and must be a resource to staff on these regulations in order to improve management of outcomes and ensure compliance. Assists with regulatory readiness and survey preparation activities including mock survey tracers. Provides consultation and assists physicians, ancillary and nursing departments with regulatory compliance issues. Supports implementation of regulatory initiatives.
• Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership, Medical Executive Committee and The Board.

Job Requirements

Required:

• Bachelors Other in a healthcare-related field or Five (5) years of related job or industry experience in lieu of degree., upon hire and
• Minimum of three (3) years of progressive management responsibility in an acute care setting, upon hire and
• One (1) of which is related to managing an organization’s Quality Improvement Program including quality improvement methodology and data analysis, upon hire and
• Minimum of three (3) years of risk management, patient safety and/or other related professional experience, upon hire and
• Experience developing and implementing clinical, service and operational process improvement initiatives, upon hire and
• Minimum of two (2) years of clinical, patient care experience or equivalent, upon hire and
• Supervisory and/or management experience, upon hire
• Registered Nurse: CA, upon hire or
• Certified Professional in Healthcare Quality, within 24 - months or
• Healthcare Quality Mgmt, within 24 - months or Cert Prof Healthcare Qual, within 24 - months