Full-Time

Customer Success Manager

Posted on 7/1/2025

FreedomPay

FreedomPay

501-1,000 employees

Integrated payments platform for merchants

No salary listed

Philadelphia, PA, USA

Hybrid

Hybrid role requiring 2 days on-site per week in Philadelphia; travel up to 20%.

Category
Sales & Account Management (1)
Requirements
  • Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
  • Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
  • Experience working within a SaaS company or technology-focused organization.
  • This role is onsite in a hybrid capacity out of our office (2x/week) in Philadelphia.
  • All positions must be able to successfully pass a background check as well as a credit check.
Responsibilities
  • Regularly assess client needs through consistent and ongoing meetings and email correspondence
  • Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
  • Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
  • Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
  • Oversee multiple client accounts and projects at once with strong attention to detail
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
  • Work both independently and collaboratively in a fast-paced, evolving environment
  • Stay current on product functionality to support client onboarding and explain technical concepts clearly
Desired Qualifications
  • Strong communication and presentation skills with proven leadership in customer engagement scenarios.
  • Capable of understanding business requirements and guiding customers toward best practices and actionable steps.
  • Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
  • Experience working at a company operating in the payments space
  • Excellent time management, organizational, and troubleshooting skills.
  • Self-starter with a collaborative mindset and strong interpersonal skills
  • Familiarity with CRM systems and customer success tools
  • Willingness to travel up to 20% as needed

FreedomPay provides a unified payments platform that connects online and brick-and-mortar transactions to simplify checkout for merchants of all sizes. The system processes point-of-sale payments, enables online/offline commerce, and offers features like fast settlement, lower costs, and stronger security to boost revenue and customer satisfaction. It differentiates itself with an end-to-end platform that supports multiple channels, serves high-volume environments (notably in Las Vegas), and combines payment optimization with industry leadership and value-added services. The company's goal is to advance the future of payments by helping businesses deliver a seamless, secure checkout and stay ahead of changing consumer needs.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$30.7M

Headquarters

Whitpain Township, Pennsylvania

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Nuvei partnership January 2026 unlocks omnichannel enterprise growth across 200+ markets.
  • Gateway to Giving program captures $750M micro-donation market launched December 2025.
  • BigCommerce plugin and Deliverect partnership expand SMB and restaurant chain adoption.

What critics are saying

  • Stripe's Bridge acquisition March 2026 bundles embedded finance, bypassing FreedomPay gateway fees.
  • Adyen's May 2026 AI fraud detection with 40% lower latency threatens casino dominance.
  • Mastercard partnership January 2025 commoditizes gateway, granting competitors FreedomPay technology access.

What makes FreedomPay unique

  • Independent payment gateway with 1,500+ third-party integrations avoiding vendor lock-in.
  • PCI-validated P2PE solution reduces merchant compliance scope across 80+ countries.
  • Unified platform connects in-store, e-commerce, mobile, and loyalty without legacy replacement.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
The Andalusia Star-News
Jan 7th, 2026
Nuvei and FreedomPay Announce Partnership to Unify Enterprise Payments, Globally

Nuvei and FreedomPay announce partnership to unify enterprise payments, globally. MONTREAL, Jan. 7, 2026 /PRNewswire/ - Nuvei and FreedomPay today announced a partnership to provide enterprise merchants with a unified payments approach for in-store and digital commerce across global markets. As leading brands accelerate their omnichannel transformations, they require flexible payment systems that seamlessly connect commerce experiences across every physical and digital touchpoint. By integrating FreedomPay's award-winning Next Level Commerce(TM) platform, which powers leading hospitality, retail brands, major stadiums and hotel groups, with Nuvei's scalable payments infrastructure, merchants gain a single solution for creating frictionless checkout experiences that are secure, connected, and insight-driven. This collaboration will allow enterprise merchants to: * Deploy new channels and consumer experiences faster * Maintain a consistent checkout experience across properties and geographies * Increase operational visibility through unified reporting and tokenization * Access a vast ecosystem of certified POS and commerce partners * Protect every transaction with PCI-validated encryption and fraud prevention "Our goal is to empower merchants to deliver exceptional customer experiences at every moment of commerce," said Phil Fayer, Chair and CEO, Nuvei. "By working with FreedomPay we are expanding the ways enterprise brands can create connected payment journeys that drive loyalty and unlock new revenue, without adding complexity behind the scenes." Enterprise brands increasingly expect to engage customers wherever they choose to shop, dine or check-in, with the same speed, reliability and seamlessness at every interaction. Whether a fan taps to pay for concessions at a sports arena, a traveler upgrades a room through a mobile app, or a customer buys a meal at a quick-serve restaurant, the collaboration ensures those transactions remain connected through unified tokenization, reporting, and data insights that improve operational decision-making and fuel smarter personalization. Together, Nuvei and FreedomPay equip merchants to accelerate innovation, launch new commerce formats, and expand into new channels without rebuilding technology foundations, all while maintaining the highest standards of security and reliability. "Enterprise commerce demands technology that works equally well across stores, stadiums, hotels and mobile devices without adding complexity," said Chris Kronenthal, President, FreedomPay. "By integrating our platforms, merchants gain a future-ready foundation to scale omnichannel experiences with confidence - today and as new customer expectations emerge." The partnership is designed for enterprises operating across stores, venues, hotels, and digital channels, including businesses with cross-border and multi-region operations. Merchants can process payments consistently across locations, gain better visibility into transaction data, and maintain high standards of security without adding operational complexity. About FreedomPay FreedomPay is the global leader in Next Level Commerce(TM)- transforming the way businesses power payments and experiences across the world. More than a payment solution, FreedomPay is a world-class independent payment gateway engineered to simplify complexity, break down the barriers of legacy systems, and revolutionize every point of interaction - whether in-store, online, or mobile. Chosen by the leading brands across retail, hospitality, sports and entertainment, food service, healthcare and higher education, FreedomPay delivers technology strength, integration breadth, and deep expertise in global payments innovation. As one of the first solutions in North America validated by the PCI Security Standards Council for P2PE, FreedomPay sets the gold standard for payment security, trust, and performance. With a unified technology stack, lightning-fast APIs, and integrated solutions across payments, FreedomPay gives businesses total peace of mind plus the freedom to choose any hardware provider. Move faster, act smarter, and lead markets - not chase them. www.freedompay.com About Nuvei Nuvei is building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights that help customers and partners succeed locally and globally through one integration. For more information, visit www.nuvei.com View original content to download multimedia:https://www.prnewswire.com/news-releases/nuvei-and-freedompay-announce-partnership-to-unify-enterprise-payments-globally-302655116.html SOURCE Nuvei

The Manila Times
Dec 9th, 2025
FreedomPay Launches Gateway to Giving(TM) to Incorporate Charitable Donations at Checkout

FreedomPay launches Gateway to Giving(TM) to incorporate charitable donations at checkout. Merchants on the FreedomPay Commerce Platform have the option of introducing charities of their choice or utilize organizations already in the program Philadelphia, Pennsylvania, Dec. 09, 2025 (GLOBE NEWSWIRE) - FreedomPay, the global leader in Next Level Commerce(TM), today announced the launch of Gateway to Giving(TM), a new digital donations program designed to empower consumers to easily give back and provide consistent funding streams for charities. Tapping into the growing trend of micro-donations at the point-of-sale, which raised nearly $750 million in the US in 2022, the platform seamlessly integrates charitable giving into the checkout experience for merchants, consumers, and non-profit organizations, offering a simple, yet impactful way, to support local communities during the holiday season. Gateway to Giving allows consumers to add a micro-donation to their purchase with a single tap, click, or insert at the point-of-sale. This creates a powerful new fundraising stream for charities, providing an accessible way for consumers to give back and contribute directly to the local economy by supporting vital community services. This also offers the charity sector a significant opportunity to enhance their donation percentages through everyday transactions, while enabling businesses to build deeper customer loyalty by aligning their brand with causes that matter. The experience is further enhanced by FreedomPay's DecisionPoint Network (DPN), a digital advertising platform that can prompt and encourage donations directly at the point of sale. "Gateway to Giving is about creating a powerful connection between commerce and community. We've built a secure, frictionless platform that makes it incredibly simple for merchants to support vital causes and for customers to participate," said Tom Durovsik, Founder & CEO of FreedomPay. "We are excited to provide the technology that will drive impactful change and elevate the spirit of giving, especially as we enter the holiday season and beyond." The program builds on FreedomPay's legacy of charitable initiatives, including its successful "Donations-on-Device" program with founding partner Cancer Support Community (CSC). Gateway to Giving represents the next evolution of this mission, making philanthropy a natural extension of every transaction. * Seamless Integration for Merchants: As a simple extension of the FreedomPay commerce gateway, merchants can activate Gateway to Giving with no additional systems or operational complexity, maintaining speed of service across all channels. * Enhanced Customer Loyalty: By empowering customers to support causes they care about, businesses can forge stronger emotional connections, driving repeat business and brand affinity. * Scalable and Transparent Fundraising: The program unlocks millions in potential new funding for charities through everyday commerce. 100% of donations are tracked, ensuring transparency and impact. * Secure and Compliant: Built on FreedomPay's PCI-validated and agnostic platform, all donations are captured with the highest standards of security and compliance, giving merchants, consumers, and charities complete peace of mind. For more information on FreedomPay's Gateway to Giving(TM), please visit www.corporate.freedompay.com/gatewaytogiving. About FreedomPay FreedomPay is the global leader in Next Level Commerce(TM)-transforming the way businesses power payments and experiences across the world. More than a payment solution, FreedomPay is a world-class independent payment gateway engineered to simplify complexity, break down the barriers of legacy systems, and revolutionize every point of interaction-whether in-store, online, or mobile. Chosen by the leading brands across retail, hospitality, sports and entertainment, food service, healthcare and higher education, FreedomPay delivers technology strength, integration breadth, and deep expertise in global payments innovation. As one of the first solutions in North America validated by the PCI Security Standards Council for P2PE, FreedomPay sets the gold standard for payment security, trust, and performance. With a unified technology stack, lightning-fast APIs, and integrated solutions across payments, FreedomPay gives businesses total peace of mind plus the freedom to choose any hardware provider. Move faster, act smarter, and lead markets-not chase them. www.freedompay.com Burson for FreedomPay

FinTech Magazine
Oct 17th, 2025
FreedomPay Recognised for AI Innovation at the Fintech Marketing Global Awards

FreedomPay recognised for AI innovation at the Fintech Marketing Global Awards. London, UK, Oct. 17, 2025 (GLOBE NEWSWIRE) - FreedomPay, the global leader in Next Level Commerce(TM) technologies, was highly commended at the annual Fintech Marketing Global Awards in the "Best Use of AI" category. This new award category recognises FreedomPay's innovative use of AI to significantly scale its content marketing production and drive business growth. The ceremony, presented by the Fintech Marketing Community, celebrates the leading marketing teams from global fintech brands across several categories. This commendation for Best Use of AI acknowledges FreedomPay's strategic implementation of AI content marketing tools, which resulted in a 400% increase in production efficiency. This achievement powered substantial business growth and maximised the company's reach across new and existing channels, solidifying its position as an industry innovator. "We are honoured to be highly commended for the Best Use of AI at the Fintech Global Marketing Awards," said Liesl Smith, SVP Global Marketing at FreedomPay. "The team set out to elevate our content efforts using AI, and the outcomes surpassed all expectations. This title is a testament to our commitment in leveraging technology to deliver exceptional results." A major part of the team's strategy involved leveraging AI content marketing tools to refine and enhance the supporting materials for key reports published in collaboration with partners Dynatrace and Verifone, both joining FreedomPay at the ceremony. This collaborative approach highlights FreedomPay's dedication to fostering strong partnerships that drive mutual growth and innovation within the fintech ecosystem. As a global leader in payment technology, FreedomPay is also celebrated for technological innovation in all areas of the business. The company continues to lead the payments industry, consistently pushing boundaries to deliver the Next Level Commerce(TM) solutions that meet the evolving needs of merchants and consumers worldwide. This award underscores FreedomPay's role not just as a payments leader, but as a technology pioneer shaping the future of commerce. FreedomPay is the global leader in Next Level Commerce(TM)- transforming the way businesses power payments and experiences across the world. More than a payment solution, FreedomPay is a world-class independent payment gateway engineered to simplify complexity, break down the barriers of legacy systems, and revolutionise every point of interaction - whether in-store, online, or mobile. Chosen by the leading brands across retail, hospitality, sports and entertainment, food service, healthcare and higher education, FreedomPay delivers technology strength, integration breadth, and deep expertise in global payments innovation. As one of the first solutions in North America validated by the PCI Security Standards Council for P2PE, FreedomPay sets the gold standard for payment security, trust, and performance. With a unified technology stack, lightning-fast APIs, and integrated solutions across payments, FreedomPay gives businesses total peace of mind plus the freedom to choose any hardware provider. Move faster, act smarter, and lead markets - not chase them. www.freedompay.com

Korea Bizwire
Jul 28th, 2025
Deliverect Partners with FreedomPay to Transform Payment Operations for Restaurant Chains

Philadelphia, PA, July 28, 2025 (Korea Bizwire) - Deliverect, a leading global food tech SaaS company, announces a strategic worldwide partnership with FreedomPay, an innovative leader in Next Level Commerce(TM).

FF News
Apr 2nd, 2025
FreedomPay: Driving the Digital Transformation of Commerce with its Next Level Commerce(TM) Platform in Mexico

FreedomPay, a leader in payment solutions, introduces its Next Level Commerce(TM) platform, designed to transform the way businesses manage transactions and connect with their customers.

INACTIVE