Customer Experience Co-op
Posted on 2/8/2024
Relay Financial

51-200 employees

No-fee online business banking and money management platform
Company Overview
Relay is a leading financial technology company that offers a comprehensive online business banking and money management platform, providing clear visibility and control over cash flow. The company stands out for its no-fee banking, ability to manage up to 20 checking accounts, and the provision of up to 50 physical or virtual debit cards, making it a flexible and cost-effective solution for businesses. With secure, role-based access for team members and financial advisors, personalized customer support, and compatibility with various tech stacks, Relay fosters a culture of transparency and customer-centricity.
Fintech

Company Stage

Series A

Total Funding

$43.3M

Founded

2018

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

-23%

1 year growth

-1%

2 year growth

68%
Locations
Toronto, ON, Canada
Experience Level
Intern
Desired Skills
Communications
Zendesk
CategoriesNew
Customer Success & Support
Requirements
  • 1+ years of experience working in customer support, success, or a customer-facing role
  • Strong written and verbal communication skills
  • Team-first mentality
  • Empathy for customers
  • Prioritization skills
  • Ability to handle change and uncertainty
  • Curiosity and problem-solving skills
Responsibilities
  • Deliver world-class customer support by answering incoming inquiries quickly, honestly, and helpfully
  • Build meaningful connections with customers
  • Prioritize tasks and customer needs while working independently
  • Investigate and problem-solve customer issues
  • Develop a comprehensive knowledge base for customers
Desired Qualifications
  • Experience working with customer support tools or ticketing systems (Zendesk or similar)
  • Prior tech start-up experience or worked in a fast-paced environment