Field Service Engineer

Job Description

At Smiths Detection, we help protect people and infrastructure around the world by providing advanced security screening technologies. Our systems are trusted by airports, ports, border crossings, military organisations and critical infrastructure operators globally.

We are looking for a Field Service Engineer to join our service team in Israel, including support at Ben Gurion Airport and other customer sites, supporting our market-leading Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) and Computed Tomography (CT) security screening equipment.

This is an excellent opportunity for a technically minded engineer who enjoys troubleshooting, customer interaction, and working with cutting-edge technology in a fast-paced operational environment.

What You'll Be Doing

As a Field Service Engineer, you will be responsible for delivering exceptional technical support and ensuring maximum equipment availability for our customers.

Key responsibilities include:

• Installing, maintaining, repairing and servicing Smiths Detection equipment at customer locations.
• Diagnosing and resolving electrical, mechanical and system faults.
• Performing preventative maintenance activities in accordance with agreed schedules.
• Providing technical support and training to customers when required.
• Maintaining accurate service records, reports and documentation.
• Managing spare parts ordering, installation and returns.
• Reviewing service logs and preparing customer reports.
• Supporting installation projects, upgrades and pilot programmes.
• Identifying recurring technical issues and driving corrective actions.
• Promoting service contracts, upgrades and revenue-generating service opportunities.
• Ensuring tools, test equipment and calibration requirements are properly maintained.
• Building strong relationships with customers and internal stakeholders.
• Adhering to all health, safety and environmental policies and procedures.

Working Environment

This role is primarily field-based and will involve travel across Israel, including support at Ben Gurion Airport and other customer sites.

The position may require:

• Travel throughout the region
• Occasional overtime
• Flexible working hours outside standard Sunday-Thursday operating schedules
• Participation in special projects and high-visibility customer activities

Qualifications

• Practical Electronics Engineering qualification, Electrical Engineering qualification, or equivalent experience.
• 2-3 years' experience in a field service, maintenance, technical support or repair environment.
• Strong troubleshooting skills across electrical and mechanical systems.
• Experience using hand tools, test equipment and measurement devices.
• Good computer literacy, including Microsoft Office applications.
• Strong communication skills in customer-facing environments.
• Ability to work independently while collaborating effectively within a team.
• Valid driving licence and willingness to travel as required.

Desirable Experience

• Experience supporting X-Ray, CT, imaging or security screening equipment.
• Background in industrial, instrumentation, automation, medical devices or airport technologies.
• Knowledge of SAP or similar service management systems.
• Experience working within regulated operational environments.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.