Full-Time

Customer Success Manager

Posted on 5/8/2024

SPINS

SPINS

501-1,000 employees

Analytics and insights for specialty products

Consumer Goods
Consulting

Mid

Chicago, IL, USA

Required Skills
Sales
Communications
Management
Salesforce
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • BA/BS degree in Business Administration or related quantitative field of study.
  • 3-5 years of experience in customer-facing success, account management, sales or strategic consulting role; enterprise software or SaaS experience is preferred.
  • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint.
  • Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a Consumer-Packaged Goods manufacturing setting) is required.
  • CPG, Retail, or natural/specialty industry is a plus.
  • Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred
Responsibilities
  • Become a SPINS product expert and use this knowledge to educate, coach, and mentor clients on our data, tools, and solutions.
  • Distill best practices across client base and deliver insights and advice based on those practices.
  • Independently own customer retention and growth, including communication, system entry and mitigation of potential retention risk.
  • Manage proactive communication and client touch points including change management from a data and product perspective.
  • Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth.
  • Cultivate strong customer champions and advocates.
  • Anticipate client needs and manage client escalations that are raised to you from your sales and support partners and the customer.
  • Act as the voice of your customer by capturing and communicating client needs and feedback to Product and Data teams.

SPINS, a leader in the Natural, Organic, and Specialty Products Industry, provides valuable consumer insights, analytics, and consulting services. This firm leverages advanced technology to analyze consumer behavior, retail trends, and marketplace dynamics, assisting its clients in making data-driven decisions. Employees thrive in an environment that values insightful data transformation and strategic industry leadership, making it an ideal workplace for professionals passionate about influencing the health and wellness sectors.

Company Stage

Series A

Total Funding

$5M

Headquarters

Chicago, Illinois

Founded

1995

Growth & Insights
Headcount

6 month growth

2%

1 year growth

5%

2 year growth

30%

Benefits

Extracurricular Activities

Location

Agile Work Environment

Parental Leave

Bike Storage

Flexible Schedules

Fresh and Healthy Snacks

Wellness Program