Princess Cruises

Premium cruise line with global itineraries

Waiter

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeColombiaNo salary listedIn-person

About the Job

Requirements

At least three years of fine-dining experience as a waiter or restaurant supervisor in a large hospitality setting such as luxury hotels or resorts.
At least one year of cruise-ship experience as a waiter or in a similar role.
Good knowledge of fine-dining service standards and international cuisine.
Good knowledge of wine.
Fluency in spoken and written English.
Understanding of guest-service fundamentals and willingness and ability to provide outstanding service.
Ability to maintain courteous and professional working relationships in a diverse cultural environment.

Responsibilities

Prepare table settings and maintain service stations in accordance with company standards to create a comfortable, elegant atmosphere.
Understand food and beverage menus, actively upsell, and make recommendations based on guest preferences and dietary needs.
Manage orders for assigned areas using onboard tools and technology; deliver food and beverages on time, in the correct service order, and according to brand standards.
Follow service procedures during meal times, including clearing and cleaning tables to brand standards.
Build memorable guest connections by showing genuine interest during service and remaining engaged throughout the cruise.
Observe guest preferences and adapt service accordingly, anticipating guest needs.
Understand the facilities, products, and service expectations of the assigned area and promptly address deficiencies that could negatively affect the guest experience.
Use knowledge of the ship's food and beverage outlets and operating hours to provide flexible options for guest preferences.
Increase wine and beverage sales by presenting relevant choices invitingly and using Medallion Class tools to personalize the experience.
Record orders promptly and accurately through the onboard point-of-sale system.
Promote Specialty Dining venues to enhance the guest dining experience and work to exceed set targets.
Carry out sales promotions and special-event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.

Desired Qualifications

Motivation to excel in all aspects of the role.
Personable communication, strong social skills, and a warm, friendly, caring personality.
Ability to consistently surprise and delight guests throughout their cruise experience.

By applying to this position, your application will be submitted to Seven Seas, one of Princess Cruises official Hiring Partners based in Central America. A recruiter from Seven Seas will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Creates a comfortable, elegant atmosphere by always preparing table settings and maintaining service stations in accordance with all company standards.
Understands the food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs.
Manages orders for assigned areas using on-board tools and technology.
Delivers food and beverages as requested, on time, in the correct service order and according to brand standards.
Ensures service procedures are followed during meal times, including clearing and cleaning tables to brand standards.
Cultivates a memorable connection with each guest by always showing genuine interest during service and remaining fully engaged throughout the cruise.
Always observes and identifies guest preferences and adapts service accordingly, anticipating guest needs.
Understands the facilities, product and service expectations of their area and promptly rectifies any deficiencies that would negatively impact the guest experience.
Utilizes expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences.
Maximizes wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience.
Ensures that orders are recorded promptly and accurately through the on-board POS system.
Promotes Specialty Dining venues to enhance the guest dining experience and strives to exceed set targets.
Sensitively executes sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.

Minimum of three years fine dining experience as a Waiter or Restaurant Supervisor in a large hospitality setting (Luxury Hotels/Resorts). Additionally a minimum of one year Cruise ship experience as Waiter or in a similar role is also required.
Good knowledge of fine dining service standards and international cuisine. Good knowledge of wine is also required.
Fluent in English, both verbal and written.
Understanding of the fundamentals of guest service and the ability and willingness to provide outstanding service to our guests.
Motivation to excel in all aspects of the role.
Personable communicator with excellent social skills and a warm, friendly and caring personality.
Ability to consistently surprise and delight guests throughout their cruise experience.
Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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