Customer Project Manager

Customer Project ManagerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Senior Project/Program Manager and local lead for HPE Networking EMEA and LATAM PMO organization. Responsible for delivery of project/programs across the regions and contributing to the PMO organization’s strategy and tactical execution of delivery projects. Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports.  Span of Control guidelines may differ from these numbers.

How you’ll make your mark:

• Program/project management environment.
• Manages the implementation and utilization of HPE Project Management (HPEPMM) methodology.
• Participates in the development and implementation of worldwide, region, sub- region and/or business unit policies, practices, and systems to support the program/projects business.
• May provides strategic direction to maximize success in the industry or solution area. May enhances solution offering set.
• Identifies and sponsors the ongoing development and improvement of leading edge processes and approaches for creating and leveraging intellectual capital.
• Participates in PMO workgroups and activities to improve the tasks, processes and procedures of the HPE PMO.
• Provides an environment in which the program/project business is predictable and profitable.
• Makes contributions to the PM Profession.
• Supports the health of the program portfolio. Monitors and contributes to the completeness and data in the HPE Networking Project Management automation platform (OpenAir).
• May assist or be tasked with developing business plan(s), balancing client needs and global solution area focus, consistent with regularly updated client business plans.
• Contributes and attends PMO pre-sales and resource assignment meetings and monitors allocation of projects for resource responsible to this position.
• Drives the quality of delivery of projects. Acts as reference or escalation of location project issues.
• Assists in coordination of PMO financials, budgeted revenue and margin for the project portfolio.
• Contributes to projects during delivery, including doing or participating to periodic project reviews and follow-up on appropriate actions.
• Supports customer work in scoping, and delivery phases.
• May develop and manage strong customer relationships at senior levels.
• Consults and coordinates with other HPE Networking groups on technical delivery, in business verticals, pre-sales or other functions.
• Actively contributes to PMO management on programs or processes to improve the health of the project portfolio.
• Professional development.
• Responsible for personnel, and business management, including accountability for team effectiveness and people development.
• Communicates regularly with practitioners on matters relevant to the profession.
• Consults with practitioners on career development and professional certification matters.
• Mentors and/or establishes mentoring programs for the program/project management reporting to the position.
• Leads the implementation of project management incentive and recognition programs.

About you:

• First level and Advanced University degree preferred
• 10-15 years directly related experience running projects and programs. Including service delivery programs with TSV exceeding $5m.
• Recent and relevant people management of teams exceeding 5 team members (not project managing teams) in the Bulgaria business environment.
• PMP or SCRUM Certified or equivalent certification (PMM, Prince2 etc)
• Knowledgeable or recent qualifications in the use of AI in the business environment (specifically project management execution and financial analysis performance).
• Recent use and professional use of a PSA (Professional Services Automation) software and processes used by service-based companies e.g OpenAir, Certinia or. ConnectWise PSA etc.
• Demonstrates broad knowledge of corporate organization, culture, policies, products, markets and processes.
• Is knowledgeable in:
  • Corporate standards of excellence.
  • Personnel development strategies including:.
  • Performance appraisal techniques and coaching & mentoring.
  • Has skills in and demonstrates state-of-the-art technical, functional & business knowledge: project portfolio management project management.
  • PMO financials and KPI management for delivery organizations (including business unit financials and analysis).
• Customer Engagement Roadmap.
  • Project Management assessment and management, business development, account management & engagement pursuit, financial fundamentals & forecasting methods, capacity & capability planning.

#Li-Hybrid

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Manager_2

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