DBS Bank

Regional bank offering digital banking

Early Intervention & Workout Account Manager - Group, Risk Management Group

Retail & Commercial BankingUpdated on Nov 12

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A diploma or higher in any related field is required.
At least 1 year of bank collection experience is required; candidates with banking experience may also be considered.
Knowledge or experience in collections and/or customer service is advantageous.
Basic knowledge of banking and financial products is required.
Proficiency in Microsoft Office applications is required.
Teamwork, communication, and interpersonal skills are required.

Responsibilities

Manage the IBG 4 Credit Program–Small portfolio of delinquent cases to reduce overdue amounts.
Manage IBG 4 Credit Program–Small non-performing loans, specific provisions, and non-performing loan rate by pursuing resolution and maximizing recoveries.
Call delinquent customers and monitor repayments.
Proactively manage cases to resolve non-performing loans and maximize recoveries.
Assess rescheduling and settlement requests.
Comply with Enterprise Singapore loan-monitoring and write-off requirements.
Update systems and databases for reporting and tracking.
Understand the end-to-end Credit Program–Small collections process, from soft collection through rescheduling to enforcement.
Manage a portfolio of delinquent cases and/or non-performing loans, obtain overdue payments, negotiate repayment terms, obtain approvals for loan recall, repayment plans or write-offs, and monitor repayment plans.
Work with lawyers, receivers, valuers, and auctioneers on enforcement and collateral disposal.
Liaise with Enterprise Singapore and credit insurers on claim submissions.
Handle operational matters including reminder letters, recall letters, loan payment instructions, and proof of debt.

Desired Qualifications

Knowledge or experience in collections and/or customer service.

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues.
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities

Perform call to delinquent customers and monitor repayments.
Proactive in managing cases to resolve the NPLs and maximise recovery.
Assess rescheduling/settlement requests.
Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.
Update system/database for reporting and tracking purposes.

Responsibilities

Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
Be well-versed in own team process and functions.
Manage a portfolio of delinquent cases and/or NPLs:
- Get customers to settle overdues
- Negotiate repayment terms with customers
- Obtain approval for recall of loans, repayment plans, or write-off
- Monitor repayment plans
Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.
Liaise with Enterprise Singapore and Credit Insurers on claim submission.
Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc….
Update system/database.

Requirements

Diploma holder and above in any related field.
Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered.
Knowledge/experience in collection and/or customer service will be an advantage.
Basic knowledge of banking and financial products.
Proficient in Microsoft Office applications.
Team player with good communication and interpersonal skills.

Location:

DBS Asia Central

Job:

Schedule:

Contract (Fixed Term)

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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