Solution Engineer - AI Workforce Solution

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era. 

As a Solution Engineer in the AI Business Solutions – Copilot team, you will lead technical engagements that drive AI transformation for enterprise customers. Your mission is to win technical decisions and accelerate adoption of Microsoft 365 Copilot, Copilot Chat, Copilot Studio and Agents, and related solutions by delivering compelling demos, envisioning sessions, and scalable architectures. You will act as a trusted advisor, guiding customers through secure, compliant, and value-driven implementations that align with their enterprise strategies. 

This role is pivotal in shaping the future of work by enabling customers to realize the full potential of AI-powered productivity. You will collaborate closely with sales, customer success, engineering, and partner teams to remove technical blockers, generate pipeline, and ensure seamless handoffs for deployment and adoption. Your success will be measured by technical wins, customer adoption, partner engagement, and your contributions to a high-performance, learning-oriented team culture. 

• Drive AI transformation by orchestrating complex technical engagements across multiple stakeholders.
• Lead architecture design for secure, scalable solutions aligned with enterprise strategy.
• Influence product and go-to-market strategy by providing structured feedback to engineering and sales leadership.
• Proactively identify and escalate unresolved technical blockers through formal channels.
• Champion compliance, diversity, and inclusion by modeling ethical behavior and inclusive practices. 

Lead AI transformation engagements (e.g., demos and pilots) to win technical decisions and drive customer commitment to Copilot and Agents. This includes documenting adoption plans and ensuring a smooth handoff to Customer Success teams or partners for usage onboarding. 

Support AI Workforce SSP hunting efforts by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities. 

Assist with ME3, ME5, and ME7 upsell opportunities. 

Generate new pipeline and competitive wins for M365 Copilot, Copilot Chat, Copilot Studio and Agents, ME3, ME5, ME7, and Frontline Worker solutions. Deliver impactful AI-powered demos and Art of the Possible sessions, remove technical blockers, and highlight Microsoft’s differentiation to secure deals and protect the installed base. 

Craft scalable, secure, and modular architectures that align with the customer’s enterprise strategy and technical roadmap while embedding security at every level. 

Maintain operational excellence with 100% deal hygiene: capture technical close plans and consumption plans in MSX for every opportunity, attach a partner to every qualified deal, and promptly escalate unresolved technical blockers. 

Continuously upskill to meet role expectations by achieving L200 consultative and L400 technical-depth certifications. Contribute to team excellence by sharing at least one deal win or loss insight per quarter and engaging in regular coaching. 

Required/Minimum Qualifications 

• A bachelor’s degree in Computer Science, Information Technology, or a related field and 3+ years of technical pre-sales or technical consulting experience; a master’s degree in Computer Science, Information Technology, or a related field and 3+ years of technical pre-sales or technical consulting experience; 3+ years of technical pre-sales or technical consulting experience; or equivalent experience. 

Additional or Preferred Qualifications 

• 3+ years of solution or services sales experience.
• Proven ability to build and maintain strong business and executive relationships.
• Strong grasp of sales cycles and strategic decision-making.
• Skilled in consultative selling and persuasive negotiation.
• Able to manage and optimize sales pipelines through informed change processes.
• Focused on advancing opportunities for both current and future customers.