Massage Therapist

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.

Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

#PGH-MI

What you will have an opportunity to do:

The Mission Inn Hotel & Spa is seeking an enthusiastic, dependable, and service-oriented individual to join our team as Seasonal Festival of Lights Message Therapist for the Annual Festival of Lights celebration. 

This seasonal position plays an important role in helping create a memorable and welcoming experience for our guests and visitors throughout the holiday season. The ideal candidate will take pride in their work, demonstrate professionalism, work well with others, and be prepared to contribute to the successful operation of this special annual event. 

As part of the Festival of Lights team, you will have the opportunity to work in a unique and exciting environment while supporting the traditions, guest experiences, and seasonal activities that make this celebration so special at The Mission Inn Hotel & Spa. 

Position Summary

The Massage Therapist is responsible for providing exceptional massage and body treatment services to guests of the Mission Inn Hotel & Spa while creating a relaxing, therapeutic, and luxury spa experience. This role requires a skilled, guest-focused professional who delivers personalized treatments, maintains the highest standards of cleanliness and professionalism, and contributes to the overall success of the Spa through outstanding service, retail promotion, and guest retention.

Essential Duties and Responsibilities

• Perform a variety of massage and body treatments in accordance with spa protocols and guest needs, including but not limited to: Swedish Massage Deep Tissue Massage Prenatal Massage (where appropriately certified) Hot Stone Massage Aromatherapy Treatments Specialty and Signature Spa Services
• Conduct thorough guest consultations to assess individual needs, concerns, and contraindications before treatments.
• Customize services to ensure a safe, effective, and memorable spa experience.
• Educate guests on treatment benefits, wellness recommendations, and self-care practices.
• Promote spa retail products and services to enhance guest satisfaction and support departmental goals.
• Maintain treatment rooms, equipment, linens, and supplies in accordance with spa, hotel, and sanitation standards.
• Ensure compliance with California state licensing requirements and all health and safety regulations.
• Accurately maintain guest treatment records and service documentation.
• Attend scheduled training sessions, meetings, and continuing education programs.
• Assist in creating a welcoming, luxurious, and professional environment that reflects the Mission Inn Hotel & Spa brand.
• Collaborate with spa reception, leadership, and fellow service providers to maximize guest satisfaction and operational efficiency.
• Maintain confidentiality and professionalism regarding guest information and experiences.

Qualifications

Required

• Current California Massage Therapy certification through the California Massage Therapy Council (CAMTC) or other applicable state licensing authority.
• Minimum one (1) year of professional massage therapy experience in a spa, resort, wellness center, or hospitality environment.
• Strong knowledge of anatomy, physiology, therapeutic massage techniques, and contraindications.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule, including weekends, evenings, holidays, and special events.
• Ability to stand for extended periods and perform physically demanding work.

Preferred

• Previous experience in a luxury hotel, resort, or destination spa.
• Certifications in specialty modalities such as Hot Stone, Prenatal, Sports Massage, Lymphatic Drainage, or Aromatherapy.
• Bilingual English/Spanish skills.
• Experience with retail sales and guest service recovery.

Knowledge, Skills, and Abilities

• Exceptional interpersonal and hospitality skills.
• Strong commitment to guest satisfaction and service excellence.
• Ability to build rapport and establish trust with guests.
• Professional appearance and demeanor consistent with luxury hospitality standards.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.

Physical Requirements

• Ability to perform massage and body treatments for extended periods.
• Ability to lift and carry up to 25 pounds.
• Frequent standing, walking, bending, reaching, and repetitive hand movements.
• Ability to maintain physical stamina throughout scheduled shifts.

What are we looking for?

Compensation:

$16.90

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$16.90

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.