SCP Health
Clinician Experience Specialist - Anesthesia
Full-TimeUpdated on 9/30/2026
$51.3k - $72.9k/yr
+ 401(k) company match
Mid
Bachelor's, Associate's
Remote in USA
Remote
About the job
Requirements
- A high school diploma or GED is required.
- At least 3 years of experience in customer service, clinician support, or scheduling within healthcare operations is required.
- At least 2 years of experience in a customer service position is required.
- Working knowledge of the anesthesia care team model and supervision ratio concepts is required, with the ability to learn site- and state-specific variations.
- Familiarity with operating room block scheduling, call coverage models, post-call rest expectations, and late room dynamics is required.
- The ability to use persistence, tenacity, and influence to negotiate and engage with clinicians and perioperative leaders is required.
- The ability to multitask in fast-paced, high-volume environments with strong attention to detail is required.
- Anesthesia scheduling experience is required.
Responsibilities
- Initiate contact with anesthesia clinicians after contract execution to explain onboarding steps, site-specific orientation requirements, and operating room readiness expectations.
- Guide clinicians through access to SCP systems, including Okta, mySCP Connect, and Workday, as well as applicable anesthesia-related hospital systems.
- Track onboarding progress and ensure timely completion of credentialing, enrollment, and anesthesia-specific privileging requirements.
- Respond to clinician questions or route escalations to functional experts.
- Maintain accurate clinician data, including subspecialty competencies, supervision eligibility, and case-mix qualifications, in Salesforce and other internal systems.
- Collect clinician availability, preferences, subspecialty competencies, and shift commitments across anesthesiologists, Certified Registered Nurse Anesthetists, and Anesthesiologist Assistants.
- Build and maintain monthly anesthesia schedules in Qgenda, ensuring coverage of operating room blocks, call coverage, late rooms, and post-call relief while minimizing premium spend.
- Align schedules with the site’s anesthesia care team model, including appropriate anesthesiologist-to-CRNA/AA supervision ratios and applicable state and payer rules.
- Coordinate site-specific case-mix coverage, including obstetrics, cardiac, pediatric, regional, and chronic pain cases.
- Manage shift confirmations, cancellations, swaps, late-room overruns, and APAY/holiday-pay entries within Qgenda.
- Partner with Medical Directors, Lead CRNAs, and hospital operating room/perioperative leadership to resolve open shifts, manage post-call rest, and negotiate coverage for add-on cases and call gaps.
- Ensure First Schedule Dates and clinician details are accurately recorded in Salesforce.
- Collaborate with Recruiting and Credentialing to align schedule readiness with start dates and subspecialty privileging timelines.
- Verify payroll hours from Qgenda, including call stipends, late-room pay, post-call adjustments, and subspecialty differentials; reconcile discrepancies and coordinate submissions to Payroll.
- Assist clinicians with pay and reimbursement questions and escalate complex cases appropriately.
- Track and ensure completion of clinician expense reimbursements before payroll close.
- Serve as the primary point of contact for assigned anesthesia clinicians and ensure consistent communication and timely issue resolution.
- Develop trusted clinician relationships that promote engagement, retention, and a strong care-team culture.
- Communicate key updates, policy changes, site-specific needs, and operating room schedule changes proactively.
- Guide clinicians through offboarding steps and ensure documentation, final pay items, and call/stipend reconciliations are completed.
- Maintain current clinician contact information and update system records as required.
- Support reporting and analytics for clinician satisfaction, schedule quality, and anesthesia operational metrics, including open-shift rate, premium spend, and post-call compliance.
- Identify opportunities to improve workflows, scheduling logic, and clinician experience within the anesthesia service line.
- Participate in ongoing training and calibration to maintain consistency across the Clinician Experience Team and stay current on anesthesia staffing practices.
- Support initiatives involving standardization, automation, and cross-functional alignment with hospital perioperative partners.
Desired Qualifications
- An associate or bachelor’s degree in business, healthcare, or a related field is preferred.
- Previous healthcare experience scheduling high volumes of staff or clinicians is preferred.
- Experience working in a professional or medical office environment is preferred.