F&B Support Expert

POSITION SUMMARY

F&B Support Expert (Server Attendant)

Food and beverage enthusiast who really enjoys making guests feel at home and talking guests through menus. This role requires the ability to know the finest details of the menu and to share this expertise with guests and answer any menu questions. Food and Beverage Server allows guests to experience warm greetings, flawless table settings, precise food and beverage service, and friendly engaging demeanor through their experience, providing each guest with a dining experience that will be remembered long after their stay. 

Communicate with the kitchen regarding menu questions, and product availability. Be knowledge in dietary restrictions and allergies. Diligently communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.  Check in with guests throughout their experience to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items etc. Present physical and accurate check to guest and process payment.

A motivated individual with a pleasant personality to execute flawless service and support the Food and Beverage Department in all areas and phases of the operation to ensure consistent and high level service throughout pre-dining and post dining phases of restaurant events and activities.  The positon is responsible for answering questions on menu selections, preparing all restaurant dining and event documentation, restaurant reservations, and coordinating with group sales and/or catering sales, hotel departments, and guests, additional meal requirements, allergies, dietary needs, and special requests.  Communicates to the Food and Beverage and Culinary teams the relevant information and record transaction in MICROS or in Opera as is appropriate.  Support the Food & Beverage Outlets and Banquets by setting up and breaking down designated function rooms and event space to group's requirements in accordance with hotel standards.  Providing a warm welcome to guests, advising them of menu options and answering questions about products & services where necessary. Preparing and monitor the Food and Beverage Outlet for service and guest comfort.

The ideal candidate will have:

• 2-3 year’s previous food and beverage serving experience required
• Must be customer and team oriented 
• Ability to multi-task and work in a fast pace environment
• Serve food and beverages to guests making recommendations if needed 
• Excellent guest service skills and communication skills (English required)
• Must be able to work flexible working hours, weekends and holidays
• Demonstrates knowledge and proficiency of all applicable  food & beverage laws and regulations
• Demonstrate Excellent knowledge of Food & Beverage especially meats & Wine knowledge 
• Hospitality Graduate or Certified Service Professional required.
• Experience with working with POS system (Oracle Hospitality Symphony desirable) 
• Stand and work at an extended period of time.
• Able to work outdoors in the elements of the Caribbean weather
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Must be 18 years of age or older

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None