Rooms Division Manager

Job Description

We are seeking an experienced and guest-focused Rooms Division Manager to oversee the Front Office, Housekeeping, and overall Rooms Division operations.

Qualifications

• Ensure the delivery of outstanding guest service and maintain the highest levels of guest satisfaction at all times.
• Lead and manage the daily operations of the Front Office, Housekeeping, and related Rooms Division departments.
• Foster a positive, collaborative, and professional work environment across all teams.
• Monitor and maintain service quality standards throughout all guest-facing and back-of-house areas.
• Handle guest feedback, complaints, and service recovery actions promptly and effectively.
• Ensure compliance with hotel policies, brand standards, health & safety regulations, and local labor legislation.
• Drive departmental profitability through efficient resource management and cost control.
• Monitor guest and employee satisfaction, implementing improvement initiatives where necessary.
• Participate in revenue management and operational strategy meetings to support hotel performance objectives.
• Coordinate with external service providers, including housekeeping, cleaning, security, and other contracted partners.
• Ensure effective communication and coordination between Rooms Division departments and other hotel departments.
• Manage departmental administrative, control, and audit procedures.
• Support sustainability initiatives by promoting responsible use of energy, water, and waste management practices.
• Analyze market trends and competitor activities to identify opportunities for operational and service enhancements.

Additional Information

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2- 3 years of experience in a Rooms Division leadership role within an international hotel brand.
• Strong knowledge of Front Office and Housekeeping operations.
• Proven leadership, communication, and team management skills.
• Strong understanding of revenue management principles and departmental budgeting.
• Excellent problem-solving and guest relations abilities.
• Good command of English.
• Passionate about delivering exceptional guest experiences and leading high-performing teams.