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Services for the Underserved

Offers services to underserved New Yorkers

Peer Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$35k - $40k /yr

About the Job

Requirements

  • High school diploma.
  • One to two years of active participation in mental health self-help activities, peer support or peer advocacy programs, participant-run organizations, or similar experiences or programs.
  • Ability and willingness to disclose a personal recovery story, where appropriate, for empowerment purposes.
  • Excellent judgment and ability to understand boundaries when working with participants of mental health services.
  • Ability to adhere to the on-call cell phone system to facilitate crisis intervention, emergencies, and other situations requiring immediate action.
  • Willingness and ability to complete additional duties assigned by the Program Director, Assistant Program Director, Regional Director, or Vice Presidents.

Responsibilities

  • Help facilitate engagement with tenants and undertake outreach to promote community awareness of services, encourage help-seeking, and advocate for the population served.
  • Understand, share, and discuss multiple frameworks for understanding life experiences with participants and the team, using language that supports listening and makes space for personal stories of recovery and resilience.
  • Advocate with and for program participants in the community and on the team.
  • Collaborate with participants to clarify their personal visions and develop wellness tools; support their self-awareness, life skills, and connections to resources and community outside the team.
  • Promote a positive, friendly, recovery-oriented team culture that recognizes human potential and diversity.
  • Maintain open and frequent communication with the team, report safety and other concerns, and document participant visits as required; collaborate with participants on reporting where appropriate.
  • Create community through mutual sharing of lived experiences and maintain professional boundaries with participants.
  • Build connections with participants and families to facilitate engagement with teams.
  • Develop meaningful relationships with individuals and families through empathy, listening, and collaboration.
  • Facilitate access to needed health care services by addressing barriers such as missed appointments, transportation, fear, stigma, and communication with professional staff.
  • Facilitate individual and group educational, recovery, wellness, and skill-building activities, including wellness self-management, WRAP, peer support, harm reduction, and social or leisure activities.
  • Accompany individuals to appointments and community or leisure activities.
  • Carry a small caseload as needed.
  • Document interactions with guests, services provided, critical information and events, collateral contacts, and referrals accurately and on time, as required by agency and program policies.
  • Participate in agency and staff team meetings, individualized or team supervision, coaching, professional development, and required trainings.
  • Maintain confidentiality.
  • Perform other duties as required.

Desired Qualifications

  • Lived experience of mental health challenges, preferably including psychosis and psychosis during youth.
  • Peer Certification; Certified Recovery Peer Advocate certification if required by the funder.
  • Ability to relate well to people of all ages, cultures, and backgrounds.
  • Understanding of the community where the team is based and awareness of available community resources.
  • Demonstrated positive and productive progress toward personal recovery.
  • Interpersonal communication skills and ability to empathize with, relate to, and effectively work with participants of mental health services.
  • Basic computer skills, including Microsoft Office and Windows.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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