Full-Time
Asset Recovery Specialist
SWBC
11-50 employees
Diversified financial services: insurance, mortgage, investments
No salary listed
San Antonio, TX, USA
In Person
 Operations & Logistics |
|---|
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- A high school diploma or equivalency is required.
- At least one year of customer service, collections, auto remarketing, or related experience is required.
- Working knowledge of current office computer programs, including Microsoft Word and Microsoft Excel, is required.
- Excellent interpersonal, organizational, and telephone etiquette skills are required.
- Strong written and verbal workflow and communication skills are required.
- The ability to type at least 60 words per minute accurately is required.
- The ability to sit for long periods while processing recovered vehicle information is required.
- The ability to stand, stoop, and kneel for long periods while filing and maintaining inventory is required.
- The ability to lift and carry 10 to 20 pounds of documents and other records as needed is required.
- The position requires pre-employment drug testing.
- The position requires working in a substance-free workplace and does not hire tobacco users where permitted by law.
- Ensure vehicles delivered to nationwide auctions are correctly stocked as company units, request and enter auction condition reports into the claim diary, review vehicle values and damages with the supervisor, follow approved reconditioning requests through completion, provide required title documents and floor pricing, and forward auction bids to the supervisor for approval decisions.
- Verify title documents and Department of Motor Vehicles processes, submit title packets to the appropriate Department of Motor Vehicles or title vendor for lien perfection, and inform the Claims and Asset Recovery Departments of titling-law changes affecting lien perfection.
- Ensure titles, current inventory, sold vehicles, complete and dormant files, paid claim files, and stored files are correctly listed in the Asset Recovery Logs.
- Process vendor reassignments by providing all required documents.
- Maintain frequent contact with vendors and repossession agents to ensure recovered vehicles are delivered to auction promptly.
- Enter vendor updates into the company history and provide clients with weekly updates.
- Contact tow facilities and law enforcement offices to provide documents and payment information needed to release impounded units, and schedule pickup and delivery to auction through independent repossession agents.
- Review vendor invoices for accuracy before submitting them to the supervisor for payment approval.
- Review documents provided by clients for skip assignments.
- Prepare Letters of Intent and Guarantees of Title for supervisor review at repossession, inventory completed files for secure storage, order needed files from storage, and develop supply requests for approval.
- Ensure reports associated with assignments, repossessions, titles, and sales are maintained.
SWBC (Southwest Business Corporation) is a diversified financial services provider offering a broad mix of products for individuals, businesses, and financial institutions. For individuals, it delivers personal insurance, mortgage services, and wealth management. For businesses, it provides business insurance and employee benefits consulting. It also partners with financial institutions to support mortgage management and consumer lending. The company operates as a one-stop shop for financial needs, earning revenue from service fees, commissions on insurance products, and investment-related returns. Unlike firms focused on a single niche, SWBC combines insurance, mortgage, and investment services with consulting, risk management, and lending support to create a comprehensive suite of financial solutions.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Antonio, Texas
Founded
1976
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See people who can refer or advise you
Simplify's Take
What believers are saying
- August 2026 iink cut claim check time-to-funds to roughly two days.
- January 2026 Certilytics adds AI-driven benefits planning, strengthening employer retention selling points.
- June 2025 Transamerica exchange expands retirement plan distribution for small businesses.
What critics are saying
- June 2026 foreclosure cases against SWBC Mortgage signal persistent credit and servicing friction.
- Fintech partners can disintermediate SWBC’s mortgage insurance and escrow economics by 2027.
- If mortgage servicing margins compress, SWBC’s bundled cross-sell story loses its core engine.
What makes SWBC unique
- SWBC spans insurance, mortgages, wealth, and benefits, unlike single-line regional competitors.
- July 2026 Covered and August 2026 iink partnerships deepen mortgage servicing workflow integration.
- SWBC operates across all 50 states and Mexico, extending distribution beyond Texas.
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Benefits
Health Insurance
401(k) Retirement Plan
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Leadership Academy and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Wellness Program
Company News
Joan Cleveland, President and CEO of SWBC Life Insurance Company, has been appointed to the Texas Life and Health Insurance Guaranty Association Board of Directors by the Texas Commissioner of Insurance. Her term runs until 30 September 2031. Cleveland brings over 30 years of leadership in the life and health insurance industry. At SWBC, she oversees strategic market development, product innovation and distribution strategies for the company's life insurance operations. She serves on the boards of the Life Insurers Council and Consumer Credit Industry Association, and has previously been recognised as one of the Top 100 Women in Finance. TLHIGA protects Texans by ensuring they receive insurance policy benefits if a licensed insurer becomes insolvent.
SWBC, a diversified financial services company based in San Antonio, has appointed Angelica Palm as its new Chief Marketing Officer. Palm brings over 20 years of senior-level experience in marketing, communications and brand strategy. Palm joins from Texas Partners Bank, where she spent 10 years, most recently as Senior Vice President, Marketing and Communications Director. In that role, she led enterprise-wide brand development and customer engagement initiatives across multiple markets. She holds a Bachelor of Science in Broadcast Journalism from Texas Christian University and has previously worked at Giles-Parscale, McDonald's Corporation and Moroch Advertising. As CMO, Palm will lead SWBC's marketing initiatives across the organisation's operations in all 50 US states and Mexico.
Kenneth Johnson, Director of International Markets & Business Development at SWBC Insurance Services, has been appointed Vice President of Asociación de Empresarios Mexicanos (AEM) San Antonio for 2026. The organisation has supported Mexican and Latino entrepreneurs for nearly six decades. In his new role, Johnson will focus on expanding entrepreneurship programmes, enhancing cross-border business resources, and relaunching the AEM Young Entrepreneurs Committee in partnership with local universities. He will also collaborate with the Mexican consulate in San Antonio to support women entrepreneurs. A graduate of Leadership San Antonio Class 49, Johnson previously co-founded a local soccer club in 2017. He holds a Bachelor of Arts in Finance from The University of Texas at San Antonio.
BALTIMORE, June 5, 2025 /PRNewswire/ -- Transamerica today launched the SWBC Retirement Plan Exchange, which was established with SWBC to help grow and offer competitive retirement benefits with less cost and hassle.The solution features two options:Retirement Plan Exchange ® Solution (Exchange) – employers choose from a cost-efficient menu of features, while TAG, a national third-party administrator and a wholly owned subsidiary of Transamerica, files Form 5500 and handles day-to-day administration.– employers choose from a cost-efficient menu of features, while TAG, a national third-party administrator and a wholly owned subsidiary of Transamerica, files Form 5500 and handles day-to-day administration. Choice Pooled Employer PlanSM (PEP) – employers may elect to join a single pooled plan maintained by Transamerica Fiduciary Services as the pooled plan provider, providing one combined 5500 and streamlined fiduciary oversight.SWBC Wealth Management will serve as financial advisors, while SWBC Retirement Plan Services will offer ERISA 3(38) investment fiduciary services. TAG will provide ERISA 3(16) administrative fiduciary services to plan sponsors and participating employers in the PEP. This collaboration takes advantage of the SECURE 2.0 Act, which makes it easier and more appealing for businesses to adopt pooled plans."Collaborating with Transamerica lets us deliver measurable value to clients," said Kyle Hittle, MBA, Wealth Advisor, SWBC Wealth Management. "Together, we can simplify plan administration and enhance employees' financial well-being across the country."SWBC Wealth Management advisors support plan sponsors by simplifying the management of retirement plans, reducing administrative burdens, and ensuring a smooth experience at a competitive price. They focus on increasing participation through coordinated enrollment meetings, providing investment education and guidance, conducting regular plan reviews, and suggesting enhancements to meet the needs of all participants."Transamerica is proud to be an industry leader in retirement solutions and support hundreds of thousands of small business employees in achieving financial freedom
SAN ANTONIO, July 25, 2024 /PRNewswire/ -- SWIVEL, a transaction enablement fintech that removes friction in the movement of money for financial institutions and other payment communities, announced today its integration with Apple Pay® that enables its credit union and community bank clients to accept loan payments from members and customers through the mobile wallet. The whole idea of digital wallet technology is to provide a frictionless, easier payment experience for consumers.Jason O'Brien, CEO of SWIVEL. Within financial services, there exists a requirement in which institutions will not accept certain forms of payment (such as a credit card) against a consumer loan or auto loan. SWIVEL's integration with Apple Pay is unique in that it features a proactive capability that automatically filters cards loaded within a consumer's Apple Pay wallet and presents only the cards that can be used as acceptable payment options for an individual loan. This is strategically beneficial for credit unions and banks as it improves the customer experience by streamlining the loan payment process while improving the performance of payment reminders sent to customers through the mobile channel."The whole idea of digital wallet technology is to provide a frictionless, easier payment experience for consumers, but too often the opposite is the case when non-accepted payment options are presented to the consumer," said Jason O'Brien, CEO of SWIVEL. "With our innovative Apple Pay integration, we are solving that problem for the financial institutions we serve, supporting better digital banking experiences for their customers and driving better loan payment performance through the channel."