Customer Onboarding Specialist

Job Description

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Main Responsibilities

• Be an integral part of the onboarding team by helping to define the needs of new customers.
• Plan and prepare the technological park required for the deployment of MEDFAR’s products.
• Implementation of functional interfaces required for the deployment of our products.
• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
• Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
• Organize Q&A sessions for clients at clinics.
• Design presentations and write project reports.
• Support clients throughout the process.
• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

Qualifications

Contribute to our team with your strengths:

• Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
• 2  to 3  years of relevant experience in project management and software deployment.
• Strong sense of organization and structure of a work plan.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
• Excellent communication in French & English, both orally and in writing.

Working conditions:

• Location: Ottawa and surrounding areas
• Employment Type: Permanent, full-time (40 hours per week)
• Work Model: Remote
• Languages: Bilingual (French and English), both written and spoken, is required
• Travel: Regular travel required; frequency may vary by week
• Requirements: Valid Class 5 driver’s license and access to a vehicle
• Availability: Flexibility in schedule and ability to travel throughout Ontario

Additional Information

What’s in it for you?

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry. 

• Remote work and flexibility (supporting work-life balance)
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks + 1 additional week between Christmas and New Year
• Annual training allowance ($1,500) to support your professional development
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation

Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.