Zurich Insurance

Global insurer providing property, casualty, life

Claims Analyst - 6 months contract

Claims AdjudicationUpdated on Nov 14

ContractKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Insurance, Business Administration, Finance, or a related discipline is required.
Internship or exposure to insurance or claims is an added advantage.
Strong analytical and problem-solving skills, including the ability to assess and interpret information.
Attention to detail and accuracy in handling documentation and data.
Communication and interpersonal skills to liaise with internal and external stakeholders.

Responsibilities

Document claims files by accurately capturing and updating claims data and information.
Determine liability by gathering and analyzing relevant facts.
Analyze and determine policy coverage.
Work toward timely claim resolution by developing case strategies and evaluations, and escalating issues as appropriate.
Establish timely reserves and perform ongoing reviews throughout the claims cycle within authority limits.
Assess damages and negotiate claim settlements by establishing an appropriate negotiation strategy.
Meet quality standards by following best practices.
Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
Align with the organization's Claims Vendor Management strategy.
Ensure legal compliance by following laws, regulations, and internal control requirements.
Refer claims to subrogation and fraud teams.
Contribute to profitable growth by providing risk insights, information, and trends to the business unit or customer as needed.
Protect Zurich's reputation by keeping claims information confidential.
Keep current with industry trends, establish personal networks, and participate in professional societies.

Job Summary

With moderate direction, handles single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Job Accountabilities - Key Accountabilities

Document claims file by accurately capturing and updating claims data/information.
To determine liability by gathering and analyzing relevant facts.
Analyse and determine policy coverage.
Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate.
Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
Assess damages.Negotiate settlement of claim by establishing an appropriate negotiation strategy.
Meet quality standards by following best practices.
Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols.
Aligned to the organization's Claims Vendor Management strategy.
Ensure legal compliance by following laws and regulations and internal control requirements.
Refer claim to subrogation and fraud teams.
Contribute to profitable growth by providing risk insight, information and trends to Business
Unit or customer as needed.Protect Zurich's reputation by keeping claims information confidential.
Understand the current with industry trends and establish personal networks and participate in professional societies.

Job Qualifications

Required:

Bachelor’s Degree in Insurance, Business Administration, Finance, or related disciplines
Fresh graduates are encouraged to apply; internship or exposure to insurance/claims will be an added advantage

Preferred:

Strong analytical and problem-solving skills with the ability to assess and interpret information
Good attention to detail and accuracy in handling documentation and data
Good communication and interpersonal skills to liaise with internal and external stakeholders

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time

About the Company

Zurich Insurance

Global insurer providing property, casualty, life

Zurich Insurance Group provides global multi-line insurance for individuals, families, small and mid-sized businesses, public entities, and multinational corporations in more than 200 countries. Its Property & Casualty arm covers personal lines like car and home, plus a wide range of commercial coverages (property, casualty, motor fleet, marine, construction, energy, financial lines, international programs); its Life business offers protection, savings, retirement, and unit-linked products. The Farmers Group manages Farmers Exchanges in the United States. The company also provides risk engineering and prevention services to help customers reduce risk and build climate resilience, with products sold through agents, brokers, bank partners, and direct channels. Its goal is to provide financial protection and risk management solutions that help customers manage uncertainty and build resilience over the long term.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 1872

Recently Posted Jobs

Explore more opportunities at Zurich Insurance

See more jobs