Manager, Customer Engagement Lead - Project Engineering

Job Title: Manager, Project Engineering - IC CE Lead

Job Code: 47577

Job Location: Washington, DC

Job Schedule: 9/80 - Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off. 

Job Description:

Working at CYONYX means working alongside the best vulnerability researchers and product engineers from across the cyber and intelligence communities. You will be engaged on the most challenging problems in the toughest environments and delivering solutions the support the objectives of the defense and Intelligence communities. The primary work location is downtown Washington, DC adjacent to Metro Center – Remote/Hybrid arrangements are possible. Infrequent travel to our Ottawa, London and Sydney offices in support of technical exchanges is highly encouraged. The candidate must possess first-class System Engineering, Networking, and infosec skills, an eye for organization and must be familiar with US IC organizations.

CYONYX is an elite global team of engineers and vulnerability researchers charged with building world-class offensive cyber products. Cyonyx’s expertise is the by-product of the L3Harris acquisition of two highly-regarded information security businesses – Azimuth Security and Linchpin Labs. United under Cyonyx, we are a key component of L3Harris’ Cyber Division. We are a trusted, discrete partner furnishing cyber products, consultancy, training and integration services to allied security, defense, and law enforcement agencies.

The Customer Engagement Leader, Intelligence Community, is responsible for developing and executing customer engagement plans for U.S. Intelligence Community customers in support of business goals and strong customer partnerships. This role leads customer engagement activities within the assigned portfolio, ensuring customer needs and priorities inform business planning, product direction, and operational execution. The ideal candidate demonstrates strong leadership, experience managing U.S. Intelligence Community customer relationships, and the ability to coordinate cross-functional teams to improve customer satisfaction, retention, and growth.

Essential Functions:

• In line with corporate direction, execute strategic plans across US markets to meet CYONYX goals.
• Develop deep and professional relationships with customers, with emphasis on strategic accounts.
• Establish networks with appropriate customer leadership at the executive level.
• Represent customer voice as a key stakeholder in strategic business decisions and product roadmap planning.
• Lead frequent collaboration with senior management, product delivery, and engineering teams to ensure organizational alignment with customer requirements and market needs.
• Oversee technical escalations and ensure delivery of expert product support, with focus on enabling customer outcomes and driving adoption.
• Define and track key performance metrics for customer satisfaction, retention, and expansion.
• Drive cross-functional initiatives to improve customer experience and operational efficiency at scale.
• Travel up to 30% to support customers, teams, and business objectives.

Qualifications:

• Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.

Preferred Experience:

• Demonstrated ability to develop and execute strategic initiatives aligned with corporate objectives.
• Experience managing senior-level customer relationships, including strategic and executive-level stakeholders.
• Strong cross-functional collaboration skills with the ability to work effectively across leadership, product, delivery, engineering, and support teams.
• Experience handling customer escalations and driving issue resolution in a complex business or technical environment.
• Strong analytical skills with experience defining, monitoring, and acting on key performance metrics.
• Excellent written, verbal, and presentation communication skills.
• Background working with enterprise or strategic customers within the Intelligence Community.
• Experience influencing product roadmap decisions based on customer feedback, market trends, and business priorities.
• Familiarity with technical product support models and customer adoption strategies.
• Experience driving customer retention, expansion, and satisfaction initiatives at scale
• Demonstrated success leading organizational or operational improvement initiatives across multiple functions.
• Experience in a high-growth, matrixed, or globally distributed organization.
• Master’s degree in Business or a related field.

In compliance with pay transparency requirements, the salary range for this role in Washington, D.C. area is $105,500- $196,500 . This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.