Full-Stack Trainee - Backend, Bilingual Mandarin
$80k - $110k
Entry
Bachelor's, Master's
Cary, NC, USA
HybridRelocation to Cary, North Carolina is required; hiring is limited to North Carolina.
Software EngineeringFull-Stack Engineering
About the job
Requirements
- A bachelor's degree or higher in Computer Science, Software Engineering, Information Technology, or a related field; Class of 2026 or recent graduate.
- Proficiency in at least one backend language (Java, Go, Python, Node.js, or PHP), with a good grasp of common data structures and algorithms.
- Knowledge of frontend basics (HTML, CSS, and JavaScript) and at least one framework (React or Vue).
- Knowledge of backend fundamentals, including HTTP, RESTful API design, and MVC, and ability to build basic APIs independently.
- Experience with at least one relational database (MySQL or PostgreSQL), including writing SQL and understanding indexes and transactions.
- Comfort using Git for version control and team collaboration.
- Good coding habits, with attention to readability and maintainability.
- Ability to learn new technologies quickly and solve problems by reading documentation.
- Ability to break down problems and explain technical choices.
- Good communication and ownership; proactively share progress and stay calm under pressure.
- Professional working proficiency in Mandarin Chinese and English.
Responsibilities
- Investigate and resolve technical issues from user and support tickets, finding root causes across frontend and backend, including data errors, API errors, and display problems.
- Classify issues by type and severity, respond quickly to urgent issues, and drive fixes to completion.
- Document frequent issues as troubleshooting guides and FAQs to reduce repeat tickets.
- Work with support and product teams to reproduce problems and provide data corrections or workarounds when needed.
- Prioritize production issues from enterprise customers, track progress, and keep stakeholders updated.
- Build feature improvements and experience upgrades requested by product and operations, from frontend and backend development through testing and release.
- Improve performance, refactor code, and reduce technical debt to make the system more stable and responsive.
- Participate in requirement reviews and provide input on technical feasibility.
Desired Qualifications
- A complete full-stack project to demonstrate, such as coursework, competition, open source, or internship work.
- Internship experience on a software team.
- Familiarity with TypeScript, Docker, CI/CD, or cloud services such as AWS, GCP, or Alibaba Cloud.
- An active GitHub history or technical blog.
- Programming competition awards, such as ICPC.
- Hands-on experience with AI coding tools such as Cursor, Codex, or Claude Code.
About the company
CWILL provides software for online merchants to manage customer activity after a purchase and encourage repeat business. Its apps combine shipment tracking, returns and exchanges with product reviews, loyalty rewards, referral programs and email marketing. Store teams use the tools to send delivery updates, resolve return requests, collect customer feedback and coordinate campaigns, while a separate chatbot answers shopper questions using store information. Merchants install individual apps or connect several products, with paid subscriptions based on selected features and usage alongside free plans. The business began in 2014 as Channelwill and is headquartered in Cary, North Carolina.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Cary, NC
Founded
2014
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Simplify's Take
What believers are saying
- CWILL lists remote lead-product work in five US states, including North Carolina and California.
- CWILL's August 2026 loyalty rebrand recap confirms existing points, data and plans carried over without migration.
- CWILL AI Chat includes unlimited core replies, order tracking and multilingual support without a credit card.
What critics are saying
- CWILL's October 2026 DevOps/SRE listing requires bilingual Mandarin, narrowing eligibility for that engineering role.
- CWILL permits Hong Kong and Shenzhen affiliates to access personal data for technical, operational and customer support.
- CWILL's annual-plan customers must wait until their plan ends to downgrade to monthly billing.
What makes CWILL unique
- CWILL links review submissions to loyalty points, including text, photo and video reviews.
- CWILL splits product data-controller responsibilities between its US corporation and Hong Kong Channelwill entity.
- CWILL reserves custom tracking integrations and dedicated onboarding and customer-success managers for its Enterprise plan.
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Benefits
- Remote Work Options
- Hybrid Work Options
- Health Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays