Field Technician

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

At CTS, a New Charter Company, we are seeking a Field Technician in or around the Sparta, IL area (in other companies this person could hold the title of On-Site IT Field Technician, Level 2 Field Service Technician, IT Support Field Technician) to install and support client technology, network infrastructure, and physical security systems. 

Location/Travel: This is a hybrid, but mainly a travel-based role with daily visits to client sites, primarily across Southern Illinois and Southern Missouri. Regularly onsite visits to our Sparta office can also be expected. 

In this role, you will partner with client contacts, dispatch coordinators, and remote technical teams to resolve on-site incidents and deliver installations involving Windows and macOS devices, Microsoft 365, Active Directory/Entra ID, CCTV, door access systems, and small network equipment. You will also support cabling, equipment refreshes, and accurate ticket and asset documentation. 

To be successful in this role, you will combine mid-tier troubleshooting skills with outstanding customer service, efficient field execution, and the ability to explain solutions clearly. You will identify the correct parts from the product catalog, assess site requirements for estimates, and provide accurate quantities for quotes while escalating complex issues with thorough notes. 

We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply. 

General job duties include: 

• Resolve dispatched on-site tickets involving hardware, software, network connectivity, and physical security systems 

• Install, configure, and troubleshoot workstations, laptops, printers, phones, small network equipment, CCTV, and door access devices 

• Perform structured cabling installation and termination; diagnose TCP/IP, DNS, DHCP, and Wi-Fi issues 

• Support office moves, user onboarding, device deployments, and equipment refreshes at client locations 

• Identify parts and inventory accurately; conduct pre-field assessments and provide material quantities for estimates and quotes 

• Record work performed, ticket updates, and asset information accurately; coordinate with remote teams and escalate complex incidents with clear documentation 

• Communicate professionally with customers, explain fixes in plain language, and complete field assignments efficiently 

Required Experience 

• 1–3 years of IT support or field service experience, with Level 2 troubleshooting capabilities beyond basic help desk support 

• Hands-on experience with CCTV, door access systems, and cabling installation and termination 

• Working knowledge of Windows, macOS, Microsoft 365, and Active Directory/Entra ID 

• Understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and small network equipment 

• Strong customer service skills, a valid driver’s license, and reliable transportation for travel between client sites 

Preferred Experience 

• CompTIA A+ or Network+ certification 

• Prior experience in a managed services provider (MSP) environment 

• Field technician experience supporting multiple client locations 

Physical Requirements 

Ability to lift up to 50 lbs and perform work in ceiling spaces and server closets 

Working Conditions 

Daily travel between client sites is required. Occasional after-hours or weekend work may be needed 

Compensation 

The compensation is expected to start at $20.00 - 25.00 per hour, including prevailing wage benefits. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. 

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.