Business Support Analyst
No salary listed
Mid
Curitiba, State of Paraná, Brazil
In Person
Business & StrategyBusiness Operations
About the job
Requirements
- Completed or ongoing higher education.
- Prior experience in customer service, support, human resources, administrative work, or similar functions.
- Oral and written communication skills in Portuguese.
- Organization, attention to detail, and ability to manage multiple demands.
- Collaborative, solution-oriented approach with a focus on user or customer experience.
- Intermediate knowledge of digital tools and the Office or Google Workspace suite.
- Experience working at startups or growing technology companies.
Responsibilities
- Act as a point of contact for clients, users, or employees.
- Track requests, questions, and incidents, ensuring timely solutions.
- Facilitate communication and collaboration between teams.
- Organize and control documents, records, and reports.
- Support the delivery of necessary resources, tools, and services.
- Contribute to improving and optimizing internal processes.
- Monitor satisfaction and performance indicators.
- Support training, internal communications, and integration activities.
- Collaborate on cross-functional projects and audits.
Desired Qualifications
- English or Spanish language skills.
About the company
SkydropX provides a logistics management platform for e-commerce businesses in Latin America. It aggregates multiple courier services so users can compare rates, generate shipping labels, and track packages from a single dashboard. The service operates as a SaaS with API integrations to connect online stores and automate shipping. Its goal is to help e-commerce businesses save on shipping and streamline logistics by centralizing carrier options, labeling, and tracking.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$21.5M
Headquarters
Monterrey, Mexico
Founded
2017
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Simplify's Take
What believers are saying
- January 2025 announced R$50 million Brazil investment through 2028.
- Management targets 200,000 customers and over US$100 million annual revenue.
- 2026 reports say Skydropx processes 20 million annual shipments and remains profitable.
What critics are saying
- 2026 competitors like Envia.com and Cubbo sell broader fulfillment and carrier networks.
- Shopify reviews in 2026 complain about repeated FedEx surcharge disputes and weak support.
- Carrier price increases or partner loss at DHL, FedEx, or Estafeta can crush margins.
What makes Skydropx unique
- December 2024 Frenet acquisition made Skydropx Latin America's largest courier integrator.
- Skydropx serves 100,000+ customers across Mexico, Colombia, and Brazil.
- Its multicarrier dashboard spans labels, tracking, and API integrations for ecommerce automation.
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Benefits
- Hybrid Work Options
- Professional Development Budget