Associate – Client Services

The anticipated start date for this role is January 2027

As an Associate, you’ll manage engagements from start to finish, coordinate with experts, and ensure projects deliver clear, actionable insights. This role is designed for professionals eager to learn quickly, take initiative, and develop skills that matter in real business contexts.

No two days are the same. One day, you may be helping a hedge fund gain insights from a European airline's veteran. Another, you could coordinate a consultation with a former Fortune 10 C-suite executive to inform a client’s eCommerce strategy.

Key Responsibilities

You will be the main point of contact between clients and experts, taking ownership of projects and ensuring reliable, high-quality results across multiple projects daily.

You will:

• Identify and engage experts with relevant experience to meet client needs. Reach out to experts to confirm availability and alignment with client objectives.
• Coordinate consultations to ensure smooth communication and delivery of client objectives into research plans and timelines. 
• Manage multiple projects efficiently, delivering reliable outcomes under tight deadlines.
• Make informed decisions about expert selection, project scheduling, and outreach strategy
• Collaborate with teams worldwide to ensure projects meet client expectations.
  
  

About You

• Strong academic background with an attained Bachelor’s degree from an accredited institution (Minimum GPA of 3.5)
• 6–18 months of professional experience; internships or roles demonstrating client engagement or problem-solving a plus.
• Demonstrated initiative or leadership in academic, athletic, professional, or extracurricular activities during school/university.
• Strong verbal and written communication skills; professional and articulate presence.
• Thrive in fast-paced, results-driven environments.
• Take initiative, solve problems independently, and follow through reliably.
• Resilient, resourceful, and unafraid to roll up your sleeves.
• Motivated by goals and driven by measurable outcomes.
• Fluent in English; additional languages a plus
• Authorized to work in the U.S., including F-1 visa holders with STEM OPT

Why True North Insights

•  Competitive Compensation: Average to high-performing associates typically earn $91,500–$125,000 in annual total first-year compensation, consisting of a $72,000 base salary, a $3,000 sign-on bonus, and an uncapped monthly performance bonus.
• Clear growth milestones to accelerate your career.
• Potential to advance into leadership roles, including equity opportunities within 24 months.
• Comprehensive paid training in project execution, client management, and professional development
• Diverse industry exposure—Associates are never siloed into a single sector.
• Health, dental, and vision insurance
• 401K plan with guaranteed 3% company contribution
• Paid vacation, sick leave, and company holidays
• Monthly commuting and mobile phone stipends
• Daily office perks: free lunch, snacks, Monday breakfast, and weekly social events
  
  

At True North Insights, growth comes from initiative and results. You’ll be supported, challenged, and empowered to take ownership and lead from day one.

True North Insights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't believe in "perfect" candidates. If you’re ready to tackle challenges and grow in a fast-moving environment, you belong here.