Visitor Center Clerk - Attractions & Tourism

Job Description Summary

Department - Attractions & Tourism

Job Description

Job Type: Unclassified

Job Classification: 1960 - Visitor Center Clerk

Salary Grade: 1

Pay Range

Hiring Range: $17.04 - $20.03 Per Hour

Pay Range: $17.04 - $23.02 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

The Attractions & Tourism Department is seeking a part-time Visitor Center Clerk who will play a crucial role in supporting various operational tasks. As the Visitor Center Clerk, you will provide helpful information to the public, manage the retail counter in the gift shop, and perform clerical tasks such as word processing and data entry while assisting with filing records, answering inquiries, and ensuring a positive experience for all guests.

Essential Functions: 

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Provides general information to visitors regarding the center’s services, programs, local attractions, and other relevant information;
• Assists visitors with inquiries, guiding them to resources, answering questions, and directing them to appropriate staff or areas;
• Receives, processes, and verifies payments for services, ensuring accurate cash handling and issuing receipts;
• Maintains and organizes records, files, and logs related to visitor services, programs, and center operations;
• Performs data entry tasks, updating visitor records, reservation systems, and other databases accurately;
• Ensures that promotional materials, brochures, and informational displays are stocked, organized, and up to date;
• Aids in scheduling and coordinating tours, events, or other activities for visitors;
• Operates office equipment (e.g., phone systems, printers, computers) and ensures smooth day-to-day operations;
• Assists with maintaining cleanliness and organization of the visitor center, including restocking supplies;
• Collects, sorts, and distributes incoming and outgoing mail for the center;
• Types, prepares, and distributes routine correspondence and materials as needed for departmental purposes;
• Manages the retail counter in the Gift Shop to include customer service, transacting sales using the register, restocking inventory, performing inventory counts, and overseeing the retail displays;
• Performs daily cash drawer count with department staff at open and close of day per their shift;
• Assists in the preparation and distribution of reports or other documents related to visitor services and operations.

Minimum Qualifications: 

High School Diploma or General Education Development (GED) certificate AND two years of experience performing office clerical tasks INCLUDING providing customer service to varied populations.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum six (6) months experience working in retail
• Experience providing customer service among a diverse customer base
• Experience communicating in English, verbally and in writing.

Selection Procedure: 
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. 

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination.

Special Notice Items: Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

Working Conditions: Working conditions will be determined by the position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.