A sales or marketing background; healthcare marketing is preferred.
Organization and time management skills.
Cultural sensitivity and community awareness.
Responsibilities
Build and maintain relationships with hospitals, physicians, nursing homes, assisted living facilities, discharge planners, social workers, and case managers.
Establish trust with local organizations, churches, senior centers, veterans groups, and community leaders.
Educate healthcare professionals and the public about hospice and palliative care, eligibility criteria, and the medical, emotional, and spiritual support services offered.
Host or participate in workshops, seminars, and health fairs.
Dispel myths and misunderstandings about hospice and palliative care.
Generate referrals through relationships and education.
Guide families and referral sources through the intake process.
Follow up in a timely manner to convert referrals into admissions.
Work with the admissions and clinical teams to ensure a seamless transition for patients.
Communicate patient and family needs gathered during initial outreach.
Develop and implement marketing plans aligned with organizational goals.
Analyze referral trends and territory performance.
Identify growth opportunities within the assigned territory.
Represent the organization's mission, core values, and services professionally.
Maintain a consistent brand image in the community.
Keep accurate records of outreach efforts, referral sources, and contacts.
Provide regular reports to leadership on marketing activities and outcomes.
Desired Qualifications
A bachelor's degree is preferred.
Healthcare marketing experience is preferred.
Job Title/Position: Community Relationship Representative Reports To: ED/Director of Clinical Services Location: Rapid City, South Dakota
Come join an amazing and growing team at Stillwater Hospice. At ten locations and growing Stillwater has succeeded in the end of life space by prioritizing team members within the organization. With second to none patient service and community dedication, Stillwater is the provider of choice in the communities in which we serve. Stillwater Hospice Community Relationship Representatives are a critical part of our hospice team. If you are excited about stepping into an important role for a growing, and dynamic team, apply now!!
PAY RATE: $55k - $65k BONUS OPPORTUNITY BENEFITS FOR FULL TIME POSITIONS
Health Insurance
Dental Insurance
401k Retirement Plan
100% match up to 4%
No vesting period
Paid Time Off (PTO)
Accrual of PTO starts immediately
Flexible Work Schedule with Work/Life Balance
Stillwater University for learning and development
Job Description Summary
Responsible for managing all aspects of organization marketing including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, meeting with patients and patients families to provide hospice & palliative service overviews, organizing hospice & palliative care education events and much more.
Essential Job Functions/Responsibilities
Build and maintain relationships with hospitals, physicians, nursing homes, assisted living facilities, discharge planners, social workers, and case managers
Establish trust with local organizations, churches, senior centers, veterans groups and community leaders
Educate healthcare professionals and the public on:
Host or participate in workshops, seminars and health fairs
Dispel myths of misunderstanding about hospice & palliative care
Generate referrals through strong relationships and education
Guide families and referral sources through the intake process
Ensure timely follow-up to convert referrals into admissions
Work closely with the admissions and clinical teams to ensure a seamless transition for patients
Communicate patient and family needs gathered during initial outreach
Develop and implement marketing plans that align with organizational goals
Analyze referral trends and territory performance
Identify opportunities for growth within assigned territory
Represent Stillwater's mission, core values and services professionally
Maintain a consistent brand image in the community
Keep accurate records of outreach efforts, referral sources, and contacts
Provide regular reports on marketing activities and outcomes to leadership
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Position Qualifications
Bachelor's degree preferred.
Excellent communication and interpersonal skills
Empathy and emotional intelligence
Understanding of hospice philosophy and services
Sales or marketing background (healthcare marketing preferred)