Full-Time
Customer Success Lead
Aqua Voice
1-10 employees
Real-time voice-to-text dictation for apps
No salary listed
San Francisco, CA, USA + 1 more
More locations: New York, NY, USA
Hybrid
Hybrid work is required in San Francisco or New York City.
 Customer Experience & Support (1) |
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- The candidate must have at least 3 years of experience in customer success, account management, or a similar field.
- The candidate must be comfortable working with technical products and users who expect depth.
- The candidate must be a strong writer because most communication is asynchronous.
- Own the customer relationship from activation through renewal.
- Help users build new voice-input habits and reach value quickly during onboarding.
- Monitor usage patterns and reach out when usage indicates a problem.
- Identify and pursue opportunities to expand individual users at companies into team deployments.
- Gather user feedback that informs product decisions.
- Define the customer-success approach and processes rather than inheriting an existing playbook.
- Experience with prosumer or developer-focused products is a plus.
Aqua Voice builds a desktop voice-to-text tool for Mac and Windows that lets you dictate into any app without plugins. It uses a fusion transcription engine plus a client context engine to deliver real-time, high-accuracy text with insertions as fast as 450 milliseconds, and it understands natural language editing commands. The system is context-aware, improving accuracy for tasks like coding or drafting legal documents, and supports 49 languages with a customizable dictionary. The company aims to grow via a freemium model and team plans, expanding its user base and capabilities as a YC Winter 2024 alumnus with seed funding.
Company Size
1-10
Company Stage
Seed
Total Funding
$2.4M
Headquarters
Palo Alto, California
Founded
2021
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Simplify's Take
What believers are saying
- Aqua launched iOS on April 8, 2026, expanding reach beyond desktop users.
- Aqua became SOC 2 Type II compliant on March 25, 2026, easing enterprise sales.
- Aqua claims 97.3% AISpeak accuracy and strong Japanese adoption, boosting word-of-mouth traction.
What critics are saying
- Apple and Microsoft bundle dictation into every device, squeezing Aqua's pricing power fast.
- Aqua still reports only roughly $330K ARR, leaving runway fragile against enterprise competitors.
- Aqua's App Store subscription and cloud model create platform fees, policy risk, and margin pressure.
What makes Aqua Voice unique
- Aqua Voice ships system-wide dictation across Mac, Windows, and iPhone, not a plugin.
- Avalon fusion transcription plus client context engine targets 450-millisecond insertion and technical vocabulary.
- Voice Edit Mode lets users revise text conversationally inside any app, including terminals.
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Company News
It feels like AI companies want us all to talk to their products out loud more often. Meta, Google, OpenAI, and Anthropic, to name a few, have added functionality to let users talk with their AI bots as naturally as they would with another person, taking advantage of advances in speech-to-text technology.A startup called Wispr Flow feels it can outdo the bigwigs, though, with its dictation tech that supports more than 100 languages. The company today augmented its existing Windows and Mac apps with a new iOS app that doubles as a keyboard, letting you use your voice to type inside any app.Now, you might be thinking this is just another speech-to-text company, but this reporter came away particularly impressed with Wispr Flow. As an Indian, I’ve never found a speech-to-text app that can fully understand what I am saying. I have also had a hard time getting AI assistants like Alexa and Siri to execute requests.However, Wispr Flow presented a vastly better experience compared to any dictation tech I’ve used from Big Tech. At first, I had to edit my sentences across the Wispr Flow desktop and mobile apps, but after using it a few times, the dictation experience improved drastically