Aqua Voice

Real-time voice-to-text dictation for apps

Customer Success Lead

Customer SuccessConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

The candidate must have at least 3 years of experience in customer success, account management, or a similar field.
The candidate must be comfortable working with technical products and users who expect depth.
The candidate must be a strong writer because most communication is asynchronous.

Responsibilities

Own the customer relationship from activation through renewal.
Help users build new voice-input habits and reach value quickly during onboarding.
Monitor usage patterns and reach out when usage indicates a problem.
Identify and pursue opportunities to expand individual users at companies into team deployments.
Gather user feedback that informs product decisions.
Define the customer-success approach and processes rather than inheriting an existing playbook.

Desired Qualifications

Experience with prosumer or developer-focused products is a plus.

About Us

Aqua Voice is building the voice input layer for the age of AI. We train our own models and build deep OS integrations because doing voice well requires controlling the entire stack.

The way people work is changing. IC work is over; you manage AI agents now. This type of work is wonderfully suited for voice.

We aren't building conversational agents. We believe the most natural way to interact with your computer is voice in text out (VITO). We believe that voice belongs at a level above the application, and that a small company can win by pushing the envelope.

We are applying relentless energy to this opportunity and the results so far have been good. We hope you will join us.

The Role

You'll own the customer relationship from activation through renewal.

- Onboarding: Voice is a behavior change. You'll help users build new habits and get to value quickly.

- Retention: Monitor usage patterns. Reach out when something's off.

- Expansion: We have individual users at companies who could become team deployments. You'll identify and pursue those opportunities.

- Feedback: You're closest to users. Product decisions will be informed by what you learn.

We're early. You'll define how we do this, not inherit a playbook.

What We're Looking For

- 3+ years in customer success, account management, or similar

- Comfortable with technical products and users who expect depth

- Strong writer—most communication is async

- Experience with prosumer or developer-focused products is a plus

About the Company

Aqua Voice

Real-time voice-to-text dictation for apps

Aqua Voice is a desktop voice-to-text tool for Mac and Windows that lets users dictate into any program without plugins. It combines a fusion transcription engine with a client context engine to deliver real-time, low-latency transcription with text insertions as fast as 450 ms. The product is context-aware and supports natural language editing commands, a customizable terminology dictionary, and 49 languages, making it suitable for individuals with dyslexia or carpal tunnel and professionals like historians or lawyers. It differentiates itself by running multiple AI models in parallel for higher accuracy and faster processing, offering a freemium model and team plans to scale, backed by YC Winter 2024 and seed funding.

Company size: 1-10
Company stage: Seed
Total funding: $2.4M
Headquarters: Palo Alto, CA
Founded: 2021

Recently Posted Jobs

Explore more opportunities at Aqua Voice

See more jobs