IT Support Engineer
About the job
- Design, implement, and maintain secure and scalable IT infrastructure.
- Deploy and manage server environments (physical, virtual, cloud-based).
- Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices).
- Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).
- Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).
- Troubleshoot network issues and provide solutions promptly.
- Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
- Perform patch management, updates, and upgrades to systems and applications.
- Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools.
- Develop and maintain backup strategies, including regular testing of recovery processes.
- Implement disaster recovery plans (DRP) and business continuity solutions.
- Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.
- Conduct regular performance analysis and capacity planning.
- Generate reports on system performance, availability, and utilization.
- Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).
- Conduct regular vulnerability assessments and security audits.
- Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.).
- Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems.
- Document systems, procedures, and best practices for operation and troubleshooting.
- Work with cross-functional teams to align IT infrastructure with business goals.
- Collaborate with vendors for procurement and support of IT hardware/software.
- Manage relationships with external service providers and cloud vendors.
- Fluency in Mandarin is preferred.
- Fluency in Mandarin is preferred.
About the company
iSoftStone provides IT services and digital transformation for large enterprises. It delivers consulting, software development, cloud, data management, AI, digital experience, testing, and business process outsourcing through long-term contracts and partnerships. It differentiates itself with a global delivery network serving 2,600+ clients, including 90+ Fortune Global 500 firms, plus a software-hardware integration approach with Tongfang Computer. Its goal is to expand internationally and offer end-to-end IT solutions that combine software services with hardware capabilities for major customers.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Haidian, China
Founded
2001
Get referred to iSoftStone
See people who can refer or advise you
Simplify's Take
What believers are saying
- H1 2026 revenue rose 17.91% to RMB 18.61 billion.
- Q2 2026 profit turned positive at RMB 85 million, improving execution.
- August 17 Guangxi AI platform and June 5 Tencent partnership expand AI demand.
What critics are saying
- H1 2026 net loss reached RMB 265 million despite revenue growth.
- Debt-to-asset ratio hit 61.46% in H1 2026, pressuring financing flexibility.
- AI PC and hardware margins face ruthless competition from Huawei, Lenovo, and HP.
What makes iSoftStone unique
- Software-hardware integration spans AI PCs, servers, cloud, and enterprise delivery.
- Huawei, Tencent Cloud, AMD, and OpenAtom partnerships broaden ecosystem access in 2026.
- iSoftStone Digital and Hong Kong center accelerate overseas expansion beyond mainland services.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Holidays
- Paid Sick Leave
- Life Insurance