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Remote
Sales & Account ManagementAccount Executive
About the job
Requirements
Fully bilingual in English and Spanish.
Have a sales background.
Personal injury experience is a plus.
Provide a personal computer or laptop; a wired connection to the modem is recommended.
Have a noise-canceling headset and a quiet place to work.
Work remotely and be responsible for local taxes.
Responsibilities
Constantly review emails and chats for new leads, file setups, audits, and other requested needs.
Organize contracts, termination letters, photos, and other documents on Dropbox.
Answer inbound calls from clients and leads, providing customer service.
Transfer calls to the appropriate team member when needed.
Set up Filevine projects for new clients or other requested tools.
Record comments, observations, and updates.
Review and locate new contracts to register in Filevine.
Follow up on assigned leads, ensure quality interactions, and clean up old leads.
Answer new potential clients, ask probing questions, and follow the process to complete sign-in or escalate calls to an Intake Specialist.
Complete new-client intake and transfer the client to the Pre-Litigation department.
Send submission emails notifying the Pre-Litigation department of new clients so their cases can start.
Complete clinic referrals based on the client's location.
Participate in stand-up meetings and daily, weekly, and monthly meetings.
Close contracts.
Desired Qualifications
Experience in personal injury.
CEO Lawyer
The CEO Lawyer Personal Injury Law Firm is dedicated to educating, empowering, and fighting for victims. With offices across the country, no matter where you are injured, our team of experienced lawyers is here to help you.
CEO Lawyer is a rapidly growing personal injury law firm headquartered in downtown Atlanta. We are known for our innovative approach to legal services and our commitment to operational excellence.
Our Core Values
We are guided by a strong set of values that shape our culture, decisions, and the way we work together:
Trust – We build strong relationships through honesty, transparency, and reliability.
Humility – We stay open to learning, feedback, and continuous improvement.
Ethics – We act with integrity and always do what’s right.
Hunger – We are driven, ambitious, and committed to excellence.
Education – We value growth, development, and knowledge-sharing.
Accountability – We take ownership of our actions and deliver on our commitments.
Respect – We treat everyone with professionalism, empathy, and fairness.
Teamwork – We collaborate and support each other to achieve shared success.
Summary:
As an Intake Specialist you will be our first source of contact with our clients, receiving and making calls to interact with them. In their day-to-day activities, we assist our possible clients in getting compensated for their personal injuries by qualifying their cases and answering any questions they might have.
Responsibilities:
Review emails and chats constantly for new leads, file setups, audits, or other requested needs.
Organize contracts, termination letters, photos, and other documents on Dropbox.
Answer all the inbound calls, clients, and leads with great customer service skills.
Transfer calls to the right member of the team when needed.
Set up Filevine projects for new clients or the tools requested.
Register all the comments, observations, and updates.
Review and look for new contracts to be registered into Filevine.
Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads.
Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist.
Complete the intake process of a new client to be transferred to the Pre-Litigation department.
Send the submission emails to the Pre-Litigation department for new clients to start the case (notification).
Complete clinic referrals, taking into consideration the client's location.
Participate in stand-up meetings, dailies, weeklies, and monthly meetings.
Close contracts.
Requirements:
Fully Bilingual (English)
Sales background.
Experience in personal injury is a plus.
Your PC or Laptop (A wired connection to your modem is recommended)
Headset with noise canceling / quiet place to work in
This job is remote, and you will be responsible for your local taxes.