INACTIVE

Full-Time

Technical Enablement Manager

Posted on 3/22/2024

Retool

201-500 employees

Development platform for rapid custom software creation

Compensation Overview

$130,000 - $210,000Annually

+ Equity + Commission/Bonuses

Senior

New York, NY, USA

Requirements

5+ years experience with a strong engineering background or technical enablement
Prior experience with Retool is beneficial
Strong written and verbal communication skills
Demonstrated collaboration with EPD teams and enablement
Previous experience in a customer-facing role
Ability to take on open-ended problems in unstructured environments
Development experience with some Cloud experience

Responsibilities

Collaborate with Customer Experience (CX) on defining bespoke journeys for SEs, TAMs, Support, and PS
Leverage Workramp and Docusaurus to create compelling educational material (guides/labs/videos)
Engage with Customer Experience on new content/topics every month
Collaborate with the EPD team on deep technical enablement for Retool CX focused on new services/capabilities
Work collaboratively and have strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking

ABOUT RETOOL:

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

WHY WE’RE LOOKING FOR YOU:

We are looking for an individual who can lead and partner in the technical enablement of our customer experience team. The goal is to make our CX team self-sufficient in supporting customers in successfully activating the Retool platform thus reducing the time for our customers to become successful. This enablement will focus on the core Retool architecture in its current form and as it evolves/expands over time to support more use cases.

IN THIS ROLE, YOU WILL:

Collaborate with Customer Experience (CX) on defining bespoke journeys for SEs, TAMs, Support, and PS
Leverage Workramp and Docusaurus to create compelling educational material (guides/labs/videos)
Engage with Customer Experience on new content/topics every month
Collaborate with the EPD team on deep technical enablement for Retool CX focused on new services/capabilities
Work collaboratively and have strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking

THE SKILLSET YOU’LL BRING:

5+ years experience with a strong engineering background or technical enablement, preferred in fields like computer science, math, electrical engineering, or technical writing
Prior experience with Retool is beneficial
Strong written and verbal communication skills
Demonstrated collaboration with EPD teams and enablement
Previous experience in a customer-facing role
Ability to take on open-ended problems in unstructured environments
Development experience with some Cloud experience
Ability to think on your feet and solve problems during calls with technical customers

For candidates based in the United States, the annual base salary range is listed below. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.

Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

United States pay range

$130,000—$210,000 USD

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

Retool

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Website

View Company Profile

Retool is a leading development platform specializing in rapid creation of custom business software. By providing a wide range of customizable components and integrations, it empowers engineers to efficiently build critical applications like admin panels, CRUD apps, and customer portals. This focus on streamlining app development not only fosters a culture of innovation but also positions Retool as an essential tool in both Fortune 500 companies and dynamic startups, making it an exciting workplace for forward-thinking developers.

Company Stage

Series C

Total Funding

$141.1M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights

Headcount

6 month growth

↑ 8%

1 year growth

↓ -1%

2 year growth

↑ 92%

Benefits

Competitive healthcare, dental and vision benefits.

Breakfast, lunch and dinner at our San Francisco and New York offices.

$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).

$1,000 work-from-home-setup stipend.

Take the time you need to recharge!

Family planning support and paid parental leave.

Enrollment and matching up to an effective rate of 4%.

Mental health and wellness benefits

INACTIVE