Analyst – Business Intelligence - Sales Team
No salary listed
Mid
Bachelor's
Miami, FL, USA
In PersonOccasional travel is required.
Data & AnalyticsBusiness Intelligence
No H1B Sponsorship
About the job
Requirements
- A bachelor's degree in marketing or a related field.
- Approximately 2-3 years of progressive experience in marketing or a related field.
- Three to five years of experience in a professional and analytical role and two years of experience in a comparable Internet-driven or technology development environment or industry, or an equivalent combination of education and experience.
- Strong project management skills.
- Strong business and analytical acumen.
- Proven financial analysis skills.
- Excellent written and verbal communication and negotiating skills.
- Web experience.
- Detailed knowledge of computers, Internet access, and software packages including Excel and Word, or related programs.
- Experience with Power BI, DAX, SAS, Python, and SQL.
- Knowledge of operational web tools such as Jira and Slack.
- Ability to prioritize and manage multiple responsibilities successfully.
- Ability to work in a complex, matrix environment with rapidly changing priorities and tight deadlines.
- Ability to negotiate successfully and resolve conflict.
- Knowledge of the sales process, distribution channels, pricing, and strategies.
- Understanding of research information and performance metrics related to customer trends, behavior, preferences, needs, and expectations.
- Knowledge of revenue performance management, metrics, and corporate revenue expectations.
- Ability to analyze corporate data, research, and analysis to make recommendations for product strategy and success.
- Ability to interact with departments and management levels throughout the organization and with external customers and companies.
- Ability to document strategies, tactics, implementation plans, metrics, success factors, and contingency plans.
- Ability to propose effectiveness metrics and relate data to assess and enhance product offerings.
Responsibilities
- Develop plans associated with the performance of the B2B eCommerce engine and the growth and retention of sales and service automation across individual and group distribution segments and digital platforms.
- Use sales, trade support and service, and customer insights data to target trade segments and identify opportunities affecting distribution, deployment, and retention.
- Compile and analyze quantitative and qualitative data to recommend distribution expansion, deployment initiatives, product positioning, product optimization, call deflection, and agent acquisition and retention.
- Work across Sales, Marketing, Revenue, Trade Support and Service, and Global Offices to establish processes and develop integrated sales, training, and marketing plans for products and distribution.
- Manage the conception, development, implementation, and operation of trade brand compliance across sales channels.
- Resolve copyright, cybersquatting, and trademark infringements.
- Develop and implement business plans, tools, reports, analyses, and procedures to grow automation, unlock revenue opportunities, and drive operational efficiencies.
- Develop corporate automation and eCommerce targets, revenue-generating tactics, and cost-saving tactics.
- Develop product game plans with Sales, Training, Trade Support and Service, and Revenue Management, including strategies, initiatives, timelines, and key performance metrics.
- Establish sales processes and work with the Manager of Automation Growth to hold sales channels accountable for delivering against plans.
- Develop and repackage product messaging to improve automation, web performance, average per-day metrics, gross-to-reservation metrics, and related engagement outcomes.
- Develop and maintain an integrated annual sales program calendar tracking promotional initiatives, messaging, impressions, and spend.
- Provide booking and service trends to inform business plans and help target accounts with growth potential.
- Analyze customer data and create reports and presentations highlighting relevant and differentiating selling points for internal and external use.
- Provide sales and trade insight to influence distribution decisions and optimize channels for agent adoption.
- Collaborate across Sales channels to develop integrated product plans that increase automation at higher yields across regions, territories, and segments.
- Assist in developing plans, tracking, and data insights to reduce online-booking service intents handled by call centers.
- Assist in developing strategic sales and marketing plans for Espresso, API, and CruisingPower.com.
- Project-manage strategic plan deliverables for each channel and provide marketing-plan updates and results to leadership.
- Monitor URLs, agencies, third parties, and other entities using trademarked names, and manage contracted outside vendors and tools.
- Coordinate the investigation and resolution of copyright and trademark infringements and disseminate reports of activities and resolutions to appropriate departments.
- Investigate, follow up on, and communicate Travel Agent Guidelines issues; design and implement monitoring and enforcement plans for online advertising and Internet guidelines.
- Investigate, follow up on, and communicate Rebate Policy issues; design and implement plans for secret shopping and monitoring websites and other communications.
- Design, develop, and maintain a database of travel agency rebate-policy complaints; track incidents, analyze behavior patterns, and document agency communications and actions taken.
- Assist with the annual business planning process and development of the annual department Capital Plan, strategies, and initiatives supporting sales objectives.
- Work with the Manager of Automation Growth and Automation Specialist to achieve corporate automation growth targets across distribution channels and business segments and support revenue-generating and cost-saving initiatives.
Desired Qualifications
- Travel category experience.
- Familiarity with eCommerce distribution models.
About the company
Royal Caribbean Group operates multiple cruise brands, including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises, and owns half of joint ventures that run TUI Cruises and Hapag-Lloyd Cruises. Guests book voyages on ships that sail to destinations worldwide, with cabins, dining, activities, entertainment, and shore excursions shaping the experience. The company differentiates itself with a global, multi-brand fleet, joint venture partnerships, and a strong commitment to ethics, diversity, and responsible operations. Its goal is to deliver the best vacation experiences while sailing safely, protecting the oceans, and acting with integrity for guests, employees, and communities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Miami, Florida
Founded
1969
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 6.5% to $4.83 billion despite geopolitical booking softness.
- Royal Caribbean reported strong close-in demand and lower costs on July 28, 2026.
- Committed financing for Icon VI and Icon VII supports capacity growth through 2029.
What critics are saying
- June 30, 2026 debt reached $21.3 billion while liquidity stayed only $6.9 billion.
- Anthem of the Seas propulsion failure canceled the January 27, 2026 New Zealand sailing.
- Continued shipbuilding and resort spending keeps free cash flow pressured through 2027.
What makes Royal Caribbean Group unique
- Royal Caribbean raised 2026 EPS guidance to $17.73-$17.87 on July 28, 2026.
- Legend of the Seas delivered in Q2 2026, proving execution on Icon-class expansion.
- September 23, 2026 Sandals deal broadens Royal Caribbean beyond cruises into all-inclusive resorts.
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Benefits
- Hybrid Work Options